Ivana Tilca

Experience

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  British English Intitute Cultural of Mendoza

  Mar 1999 - Nov 2001

  English Teacher

  Learned english and lessons plan to facilitate student learning english.

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  Soluciones Ibericas

  Jan 2008 - Jan 2011

  Developer Evangelist

  Designer and programmer of European websites. Responsible for the communication of the value of projects to non-technical staff and external stakeholders.

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  Inthi Soluciones

  Jan 2009 - Jan 2011

  Web Developer

  Owner and cofounder of a software company that developed website, mobile software and marketing campaigns for Microsoft Buenos Aires among others. We also developed project for the Argentinian Embassy in New york.

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  Salnet

  Jan 2009 - Jan 2010

  Developer

  .net Developer for a travel company system software.

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  The Disart Media Group

  Feb 2011 - Jul 2011

  Marketing Manager

  Managing social media team, marketing campaigns through social networks and testing different social media applications. Managing key marketing channels of different customers.

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  Microsoft

  Jul 2012 - Nov 2013

  I'm in charge of increasing Developer & IT Pros audiences knowledge about Microsoft new technologies. As part of Developer Platform Evangelist im in charge of increasing students and University teachers, knowledge of Microsoft new technologies. My main job is to teach audiences about Microsoft's new platforms. I've worked on the Office web apps team as a Performance Tester. Helped lauch a new characteristic of the Office Web apps.

  • Technical Audience Marketing Manager

    Jun 2013 - Nov 2013

  • Development Platform Technical Evangelist

    Jan 2012 - Jun 2013

  • SDET - Office web apps team - USA

    Jul 2012 - Oct 2012
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  Hospital Privado de Cordoba

  Apr 2014 - Jun 2015

  Project Manager / .NET Software Engineer

  As Project Manager I am responsible for the development of a health software product, working with medical staff, planning with them, and assisting them with demos of the product to future customers.

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  Agilent Technologies

  Jun 2015 - Sept 2017

  I ensure that the needs of customers are being satisfied. My job is to provide excellent customer service and to promote this idea throughout the organization I work for. The most important role is leading and motivating a team of developers to ensure they’re giving the best customer service possible.I have to work at various levels, from head office to the front end of the business and in most cases I am:Helping to develop and implement a customer service policyFinding ways to measure customer satisfaction and improve servicesManaging a team of customer services staff (Ukraine, Philippines, Peru and Argentina)Handling enquiries from customers. Show less

  • Software Coordinator

    Feb 2016 - Sept 2017

  • Software Service Manager

    Jun 2015 - Jan 2016
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  3XM Group (an Allata company)

  Jun 2015 - Mar 2024

  Understand the needs and requirements of clients and stakeholders, develop effective processes for quality control.Elaboration and revision of product and process specifications.Manage the monitoring, measurement of key performance indicators for the entire company. Responsible for processes documentation, especially the ones affecting the quality of the organization’sproducts.Report to company Directors on performance of the Quality Management System for the entire company, including continuous improvement opportunities, risk analysis, etc.Keep up with standards, regulations, laws regarding product and service quality. Show less

  • Technical Innovation Evangelist

    Mar 2021 - Mar 2024

  • Quality Manager

    Jun 2017 - Dec 2023

  • Project Manager

    Jun 2015 - Sept 2017
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  Allata

  Jun 2023 - now

  • Lead Manager

    Mar 2024 - now

  • Senior Manager

    Sept 2023 - Mar 2024

  • Innovation/Quality Manager

    Jun 2023 - Dec 2023