Xitiz Pradhan

Experience

• 

  Tata Consultancy Services

  May 2019 - Aug 2022

  Associate

  • BFSI (Banking, Financial Service and Insurance) To execute transactions as per prescribed guidelines and timelines with the objective of meeting the quality standards and SLAs laid out by the client within the limits of agreed SLAs,corporate and client guidelines.• Customer Service Delivery- Process transaction as per prescribed Guidelines and timelines.• Maintained client and corporate records for audit as per client/TCS requirement. Collating AHT reports of a team.• Ensure constant communication with the onshore team/client, Provide training to new joiners andmentoring them. Identifying process improvement opportunities and implementing them in day to daywork.• Maintaining the existing Macros/VBA projects, Debugging if error encountered and working withDeveloper teams Show less

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  Genpact

  Aug 2022 - now

  Process Developer

  AUTOMATION SKILL:-Developed various VBA projects that automate various business operations such as invoice generation, mail sending, Aging calculator, specific data extractor fom PDF etc-Utilized SAP GUI scripting and VBA to develop efficient macros, enhancing accuracy and streamlining processes in billing procedures.-Responsible for creating VBA projects for the team to deliver business solution-Experience in Web Scraping using Selinium in VBA-Successfully automated the billing process and deployed various automation macro projects accross diffrent towers, optimizing processes and improving efficiency.-Certified in LEAN for process improvement, enhancing efficiency and driving organizational excellence. OPERATIONS:-Worked in a Billing team , including creating and issuing invoices based on received orders, ensuring precise billing aligned with pricing agreements and contracts.-Coordinate across departments to resolve discrepancies impacting billing, such as Macro or delivery issues, ensuring accuracy in the billing process.-Proficient in creating process maps using Visio-Created Process PPT for new joiners-Proficient in Excel dashboards, pivot charts, and Power BI for comprehensive reporting, data visualization, and analytics, contributing to insightful decision-making.-Demonstrated track record in managing end-to-end billing cycles, resolving discrepancies, and collaborating cross-functionally to optimize financial operations.-Proven ability to maintain accurate billing records, generate reports on billing activities, and identify trends for strategic decision-making.-Experience in process transition and cash applications. Show less