Ying Shen

Experience

• 

  Citi

  Sept 2014 - Jul 2019

  Team Leader of Operations and Technology Department

  To oversee the service quality of the branch and deal with customers' complaints to ensure high quality service is delivered. • To ensure operation and branch service team members strictly adhere to the regulatory and compliance requirements and internal control standards. • Effective capacity/ workflow management.

• 

  BGIS

  Dec 2019 - Apr 2020

  Accounts Payable Representative

  Communicates with stakeholders such as suppliers to follow up, clarify information or resolve disputesHandles validation, matching, coding and approval exceptions. Liaises with business unit leaders to obtain approval exceptions

• 

  Scotiabank

  Apr 2022 - Jul 2024

  SCEA