Ying Shen

Ying Shen

Team Leader of Operations and Technology Department

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location of Ying ShenGreater Toronto Area, Canada

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  • Timeline

  • About me

    Senior Customer Experience Associate

  • Education

    • Seneca College

      2022 -
      Financial Service

      EFS program

    • Beihang University

      1994 - 1998
      Bachelor's degree Finance, General
  • Experience

    • Citi

      Sept 2014 - Jul 2019
      Team Leader of Operations and Technology Department

      To oversee the service quality of the branch and deal with customers' complaints to ensure high quality service is delivered. • To ensure operation and branch service team members strictly adhere to the regulatory and compliance requirements and internal control standards. • Effective capacity/ workflow management.

    • BGIS

      Dec 2019 - Apr 2020
      Accounts Payable Representative

      Communicates with stakeholders such as suppliers to follow up, clarify information or resolve disputesHandles validation, matching, coding and approval exceptions. Liaises with business unit leaders to obtain approval exceptions

    • Scotiabank

      Apr 2022 - Jul 2024
      SCEA
  • Licenses & Certifications

    • Investment Funds in Canada (IFC)

      Canadian Securities Institute
      Apr 2022
      View certificate certificate