Faraz Sohail

Experience

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  Al Jaber Energy Services

  Sept 2013 - Mar 2018

  HSE Admin Officer

  Maintain and update HSE-related documents, including policies, procedures, risk assessments, and incident reports.Assist in monitoring and ensuring compliance with relevant health, safety, and environmental laws, regulations, and standards.Assist in organizing and coordinating HSE training programs for employees.Promptly report and document workplace incidents, accidents, and near misses.Assist in collecting and managing safety data, including incident statistics, safety performance metrics, and hazard assessments.Prepare and distribute weekly/monthly safety reports to management. Show less

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  Shell

  Sept 2018 - Jul 2019

  Control Room Officer

  To provide and support a full Security Control Room Operation in a 24-hour response environment under the supervision of 3rd party (Yaldram Security Services) – utilizing and operating all the systems within the control room, ensuring that all requests for assistance are attended too and that all electronic systems are operating to their optimum.

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  Chain of Get Smart Gym

  Aug 2019 - May 2022

  Staff Accountant

  Prepares consolidated internal and external financial statements by gathering and analyzing information from the general ledger system & from departments.Prepares general ledger entries by maintaining records and files; reconciling accounts. Accomplishes accounting and organization mission by completing related results as needed.

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  Adamjee Life Assurance Co. Ltd

  Jun 2022 - Sept 2023

  Customer Service Officer - Policy Holding Services Department

  Monitor and respond to emails received through company official email addresses related to policy holder services.Offer policyholders relevant and up-to-date information regarding their assurance coverage, premiums, claims, and any other policy-related details they might inquire about.Collaborate with various internal departments, such as Claims, Underwriting, and Finance, to ensure the timely processing and resolution of customer inquiries.Answer incoming call center questions about assurance policies & coverage issues, as well as consumer complaints & general inquiries. Show less

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  5th Pillar Family Takaful Limited

  Nov 2023 - now

  Senior Officer - Distribution Services Department

  Led day-to-day new business processing for the Sales team, integrating business data analytics.Facilitated day-to-day new business processing activities for the Sales team.Assisted channel partners through emails and calls during new business processing.Circulated business management information system (MIS) reports among sales teams, channel partners, and support departments.Incorporate records such as PDR, Renewal, Lapsed, ACCB, Surrender, Cancellation, Maturity, and Death Claims into a comprehensive log sheet of periodically activities to ensures tracking for precise information provision to the pertinent departments as needed.Resolved New Business-related queries up to the satisfaction level.Coordinated with the underwriting department to address queries and ensure timely business issuance.Managed new business processing within specified turnaround times.Provided online and offline coordination and support to Sales and Operations teams.Prepared and submitted monthly commission reports for channels and sales teams.Resolved IT-related issues, including systemic errors and glitches on online portals.Coordinated with the HR department on matters concerning the sales team (salary, acceptance letters, resignations, etc.).Collaborated with IT support to resolve technical issues affecting sales operations.Coordinate via phone & emails to support Sales teams, Operations dept. and all channel partners.Maintain logs and forward cases related to surrender, cancellation, maturities, financial/non-financial alterations, renewal cheques, and duplicate requests to the relevant department.Track and maintain records of death claims, ensuring timely transmission of requirements/updates with the appropriate bank or person.Manage timely dispatch/deposit of cheques to channel partners and clients. Show less