Experience

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  Actividades educativas la fontaine s.l.

  May 2010 - Sept 2013

  Administrative assistant
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  Mango

  Nov 2014 - Feb 2015

  Project manager internship

  Conducted qualitative and quantitative analysis of logistics operations of the E-commerce Department of Mango. Defined appropriate metrics and measurements to drive results (KPI’S). Resolved problems for customers, warehouses and carriers.

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  Keyrus

  Apr 2015 - Jul 2015

  Business manager junior

  Collaborate with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. Managed all phases of recruitment, including defining hiring management needs and posting available positions.

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  Ntt data

  Sept 2015 - Sept 2016

  Solutions assistant industry

  Everis is a multi-national consulting company, part of an international Japanese group named as NTT Data Company.My main tasks and responsibilities include:- Structure and perform analysis, conduct primary research and data collection- Identify issues, formulate hypotheses and solutions- Gather and manage client requirements, and contribute to the solution design- Prepare business proposals and presentations- Contribute to business development (preparation of commercial offers)- Prepare project plans, status reports, meeting minutes and keep project dashboards up-to-date- Monitor and follow up identified project risks and issues Show less

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  E2m technologies b.v.

  Oct 2016 - Dec 2019

  Heading a team of Specialists, we take care of all on-site challenges for our customers.These include amongst others, technical assistance and support 24/7, commissioning, training and repairs and spares management.As a Manager:- Coordinated and organized the team operations- Providing training and operational support to the members- Achieved goals through effective management- Improving processes within the support department E2M produces highly technological mechatronic products for the worldwide simulation and test industry. The best-known products are motion systems for pilot training simulators.Responsible to provide high-quality technical support to our worldwide customers, remotely and on-site.

  • Head of Service and Support

    Aug 2018 - Dec 2019

  • International Support Engineer

    Oct 2016 - Aug 2018
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  Mts systems corporation

  Dec 2019 - Jul 2021

  Customer service support manager

  - Heading a team of Specialists, responsible for addressing all on-site challenges faced by our valued customers.- Lead the technical support department in Europe, with teams strategically based in the Netherlands, Germany, and France.- Directly oversee support activities such as telephone troubleshooting, problem-solving, system operation training, development testing, and more.- Collaborate closely with MTS Field Service Engineers (FSE) to ensure seamless customer support and optimal service delivery.- Achieve balanced customer satisfaction aligned with MTS Test business strategy through effective leadership and problem-solving.In my role as Customer Support Manager, I take pride in driving exceptional customer experiences and fostering a customer-centric culture within the team, resulting in enhanced customer loyalty and successful outcomes. Show less

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  Lumicks

  Aug 2021 - Aug 2022

  Global technical support engineering manager

  - Led a diverse global Technical Service & Application Support Engineers team in Amsterdam, Boston, and Beijing.- Defining service structure and policies- Implementing a new ticketing system and incident management- Ensured top-notch customer support, resolving technical and application queries promptly.- Maintained long-term customer satisfaction, directly engaging with clients and driving service excellence.

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  Movistar prosegur alarmas

  Sept 2022 - now

  Regional operations manager

  - Leading 100+ technicians and 8 Team Leaders in coordinating and managing technical operations and services | Levante Region (C. Valenciana, Murcia, Balears).- Streamlined regional processes to boost efficiency and align with company goals.- Collaborated with top management, implementing innovative ideas to enhance company operations.- Fostering a culture of growth, teamwork, and continuous improvement.- Ensured exceptional service delivery, driving high client satisfaction and retention. Show less