Experience

• 

  Bi-lo

  Aug 2003 - Jul 2004

  Cashier

  Checked out customer purchases at the registerSupervised the Self-Checkout area and assisted customer with any needs or problems they encounteredCollected shopping carts from the parking lot if the store ran low

• 

  Hollister, co.

  Aug 2005 - Apr 2006

  Sales representative

  Assisted customers with their selections, while managing the front room of the storeChecked out customer purchases at the register

• 

  Grouse industries, inc

  Jun 2006 - May 2010

  Account representative

  Processed purchase orders for clients, schools and government agencies both online and via faxAssisted clients with any issues, concerns or special requestsMaintained a social network on behalf of FireFold through online forums

• 

  Sports authority

  Oct 2010 - Nov 2011

  Customer service

  • Processed Customer Purchases • Assisted customers in identifying their needs and directed them to the appropriate products • Informed customers of the products’ specifications and information

• 

  Wells fargo

  Nov 2011 - Feb 2013

  Online customer service

  • Received inbound calls regarding online banking access, bill pay inquiries and general account maintenance• Sold products and services to meet the needs of the customer• Met aggressive sales goals which were measured daily• Overcame obstacles and objections with each and every customer

• 

  Parks chevrolet charlotte

  Oct 2017 - Mar 2018

  Sales and leasing consultant

  • Complete sales process from initial contact to delivery• Profile management and updates according to new information gained through investigative questioning• Data entry regarding customer information regarding credit• Product presentation and demonstration of knowledge regarding product and functions• Stock customer trades taken in after new purchases• Calling previous customers from lists to generate new business• Follow-up with customers after point of sale to check satisfaction and concerns, resulting in repeat business and referrals Show less

• 

  Foodbuy usa

  Sept 2018 - now

  Provided inbound and outbound phone support for the OneSource and Navigator eProcurement systems as well as ad hoc BuySmart supportUtilized ITSM Case Management System to log, update and resolve issue casesTrained new and current team members to use OneSource and Navigator and provided continuous support as neededMaintained ongoing positive relationships with customers who called in or submitted cases for regular assistanceAssisted in creation of new procedures to streamline case resolutions Show less

  • Lead Resolution Specialist

    Aug 2021 - now

  • OneSource Resolution Specialist

    Sept 2018 - Aug 2021