Experience

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  Culver franchising system, inc.

  Aug 2009 - Sept 2012

  General manager

  •Managed all store operations during high volume peak period shifts, maintaining a friendly and inviting environment where all patrons feel welcome and satisfied with their experience•Maintained all food and supply inventory to ensure accuracy in new orders and operational budget •Produced and oversaw shift schedules for more than thirty-five employees, considering vacations, sick days and preference •Responsible for interviewing, hiring and training new crew members•Direct business and community relations, including the ‘face of Culver’s’ at events. Successful marketing manager; E Club and Text Club grown to over 3,000 members•Remained level-headed and professional during high pressure situations, manage conflict resolution•Assisted restaurant owner with a variety of tasks Show less

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  Fear city haunted house

  Jul 2012 - Nov 2014

  Social media marketing manager

  •Developed and implemented a successful social media strategy on Twitter, Facebook and Yelp•Over saw and analyzed the results of all social media platforms•Responded promptly and appropriately to any negative feedback. •Helped optimize search engine results to ensure a spot on 'first page'•Assisted with on site event development for television and radio promotion

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  Maid brigade

  Sept 2012 - Feb 2014

  Office assistant

  •First point of client contact for customer inquiries and service scheduling. Professional and results oriented in dispute resolution. •Responsibly process accounts receivables, including commercial monthly billing, client payment receipts•Manage office operations including order supplies, field schedule and dispatch support•Collaborate with General Manager to ensure adherence of franchise procedures

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  Advocate construction

  Feb 2014 - Aug 2016

  Office manager and social media marketing specialist

  •Controlled inventory and ordered new supplies •Recruited, developed and maintained relationships with vendors for an array of necessary office functions •Coordinated with outside vendors on supplies and maintenance issues. •Prepared responses to business letters•Sorted and routed incoming and outgoing mail•Fielded all incoming calls for sales leads, to be transferred to the relevant personal or acquired a message to be delivered to the appropriate party. •Problem solving and assisting with a wide range of requests and tasks for sales, production and human resource managers and teams•Documented code requirements for towns/cities across Illinois and dispersed to production or sales team as needed•Applied for construction permits and oversaw the obtainment of permits•Tracked all permit receipts, documented the receipts in each individual project file and interoffice software Show less

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  Midwest goods inc

  Jan 2018 - May 2018

  Accounts coordinator, billing & drop ship

  • Sort, verify, approve and decline over 500 monthly account sign ups based on provided business documentation and research of each account• Report accurate data monthly of acquired and disposed accounts• Address all incoming questions and concerns in regards to creating and editing approved accounts• Receive payments from customers over the phone utilizing Authorize.net • Track receipt of payment by inputting transaction totals with corresponding invoice numbers on a master interoffice spreadsheet• Research new products on the market contact and acquire new vendors and manufacturers of products interest• Build vendor/manufacturer profiles in Duoplane, our communication software that provides each vendor with incoming order details from Midwest Distribution’s website• Build acquired product details, description and images on to Midwest Distribution’s website• Import inventory to newly built product to Duoplane and SkuVault, our inventory management software utilizing Excel spreadsheets• Act as a liaison between vendor/manufacturer and Midwest Distribution by providing excellent customer service and being an effective communicator• Export, sort and formulate bi-monthly payment reports for over 300 vendors/manufacturers in our Drop Ship program• Coordinate with accounts payable to ensure all payments were sent to vendor/manufacturers bi-monthly Show less

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  Live logistics

  Jun 2018 - Jun 2019

  Operations coordinator

  • Analyze incoming shipments from customers, providing the most optimal transits. Paying close attention to the necessary equipment, commodity, urgency and special instructions• Consult with a team of seasoned logistics managers on how to execute complex valuable shipments; always focusing on customer satisfaction and safe transport• Establish relationships with shippers and consignees in order to coordinate appointments and ensure on time delivery• Track shipments from end to end and report updates real time (i.e. arriving to pick up, daily location updates, etc.)• Handles any incoming transit issues around the clock, finding the most cost efficient and advantageous resolution for the customer and carrier• Contributes to the team environment by collaborating with our carrier management department, to consistently make on time delivery despite any difficulties within transit Show less

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  Lakeview appliance distributing

  Jul 2021 - Nov 2022

  Customer service representative

  • Accurately entered POs paying close attention to quantities, and special instructions, verifying model numbers and pricing. Sent order confirmations for approval by the appliance dealer• Effectively communicated via phone and email with dealers always offering recommendations to add to a current order• Strategically communicated with the outside sales team, working together to find the best solutions to appliance dealer issues• Recognized opportunities to go the "extra mile" and provide excellent customer service experiences• Managed over two hundred appliance dealer accounts, overseeing the most accounts in the customer service department• Responded to appliance dealer inquiries regarding stock, order status, ETAs on back-ordered items, pricing, etc.• Sent weekly open order reports to larger accounts with ETAs on back-ordered items• Requested freight quotes from the Traffic Manager then reported the quote to the requesting party• Released orders from multiple warehouse locations in a timely manner to be shipped to appliance dealers across the country. Paying attention to the necessary equipment and any special instructions for receiving the order• Assisted Administrative Assistant with various tasks, i.e. filing, posting orders in our interoffice ERP, developing new processes, and making current ones more efficient Show less

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  Old school logistics, llc

  Dec 2022 - now

  National sales manager