Experience

• 

  Ptdi

  Sept 2016 - Jun 2017

  Software developer

  In the scope of the curricular internship to finish my bachelor's degree I was integrated into an application development team where I was responsible for the integration between commercial management software and e-commerce platforms.Knowledge acquired in:- Sage and E-commerces- MySQL and SQL Server;- Webservice REST;- Web Technologies (HTML, CSS e PHP);- Developing in .NET (C#);- Web APIs (Application Programming Interfaces)

• 

  Edp

  Jul 2017 - Apr 2018

  Professional intern in technical and support operations

  In the internship, I was responsible for developing a system for the fiber network, which was able to create the most optimal path for the installation of fiber optic cables between chosen locations. Aside from that, I got to perform the following activities:- Telecommunications network management (IP, SDH e PDH);- Applicational development using VBA and C#;- Maintain and improve the network management documentation;- Create an Operations Manual of the IP-MPLS network.

• 

  Volkswagen digital solutions

  Nov 2018 - now

  - Ensure the services meet the business needs and are delivered in accordance with agreed business requirements (SLAs);- Manage the Support and SRE teams;- Provide a high level of customer service;- Identify and implement preventive measures proactively;- Automate recurrent tasks. - Ensure the services meet the business needs and are delivered in accordance with agreed business requirements (SLAs);- Manage the Support and SRE teams;- Provide a high level of customer service;- Identify and implement preventive measures proactively;- Automate recurrent tasks. - Incident, Release and Deployment Management;- Use Agile methodology in a support context;- Implement and utilize ITIL compliant tools and practices (with the support of JIRA and Confluence tools);- Support high priority incidents and facilitate meetings as needed;- Monitor servers and DB performance

  • IT Service Manager | Ops Team Lead

    Sept 2023 - now

  • SRE Team Lead

    Mar 2022 - Aug 2023

  • Application Support Engineer

    Nov 2018 - Sept 2022