Experience

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  Trustfund pensions limited

  Sept 2015 - Mar 2018

  Information technology officer

  • Servicing 8 branches in the West region. • Identifying user issues, diagnosing problems and delivering workable solutions via phone, email or desk • Ensuring that all users issues resolved with the agreed timeline. • Travelling to resolve issues in branches that could not be resolved remotely • Overseeing the installation of Hardware and software including printers, PCs and OS • Troubleshooting network Hardware to ensure that network performance remains optimal. • Managing access and assigning appropriate permissions to ensure security. • Providing support for apple devices including Apple desktops, MacBooks and iPhones. • Installation of Software and hardware, Training staff responsible for use. • Troubleshooting software including Microsoft Office Suite 2007/2010/2013/2016/365, Active Directory, Windows 7/8/8.1/10, Windows Server 2008 R2. • Accurately maintaining call logs for communication, audit purposes and process improvement. • Providing regular reports to team lead and HOD Show less

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  Patmadicc technologies

  Apr 2018 - May 2019

  Engineer/manager

  Managed CCTV installation Jobs, Solar panel and Machin installation. Handled sales of various solar system component. Computer system set up and engineering.

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  Tek experts

  May 2019 - Mar 2020

  L2 technical support engineer

  • Microsoft Office 365 Deployment and Administration• Deployment of Microsoft Azure Information Protection• Microsoft SharePoint Online Deployment and Administration• Microsoft Exchange Online Support and Administration• Microsoft Security and Compliance Administration• Microsoft Office 365 Migration (Hybrid Migration, Migration from Gmail, Yahoo mail, Hotmail to Microsoft Office 365).• Managing Identities and Synchronization between the Microsoft Cloud and the On-Premises Environment.• Administration of Cloud services using GUI and Microsoft PowerShell, Azure Module PowerShell, Exchange Management Shell, SharePoint Management Shell, Skype for Business Management Shell and Microsoft Teams Management Shell.• Managing Identities in Microsoft Azure Active Directory• Synchronization of Documents between SharePoint online, OneDrive for Business, Local PCs and Personal OneDrive.• SharePoint Online environment. • Managing SharePoint online Site Collections, Sites, Subsites, Pages andeven Webparts and User Access.• Managing Cloud Security and Data with the use of Retention policies, DLP (Data loss prevention) policies, Litigation hold & eDiscovery. Show less

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  Upwork

  Apr 2020 - Jul 2022

  Microsoft 365 administrator/ technical support

  Microsoft Office 365 Deployment and Administration• Deployment of Microsoft Azure Information Protection• Microsoft SharePoint Online Deployment and Administration• Microsoft Exchange Online Support and Administration• Microsoft Security and Compliance Administration• Microsoft Office 365 Migration (Hybrid Migration, Migration from Gmail, Yahoo mail, Hotmail to Microsoft Office 365).• Managing Identities and Synchronization between the Microsoft Cloud and the On-Premises Environment. Show less

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  Bittitan

  May 2022 - now

  Technical support technician

  • Help customers troubleshoot and resolve issue pertaining to the MigrationWiz Product and billing. • Setting up Migration of data from a wide range of Sources to destinations.