Matt Weigang

Experience

• 

  McDonald's

  Jun 1993 - Nov 2007

  Restaurant Manager

  • Conducted training need analysis through various methods, ongoing appropriate testing to assist managers and crew with developing action plans• Improved the New Employee Orientation program and On-boarding process using the ADDIE model• Identified and validated content to be used in instructional materials based on input from subject matter experts and exemplary performers• Developed structured on-the-job training plans • Managed the Learning Management System including maintaining course offerings and updating training records for all employees• Instituted a new managers training program. Net Result: Increased managers in the store and became the training store for 6 stores• Implemented a hospitality-training program to increase mystery shop scores from 75% to 95%. Net Result: Mystery shop scores increased from 75% to 97%• Instituted a New Hire Welcome program for new hires to get acquainted with McDonald’s and decrease 30-day turnover. Net Result: Decreased 30-day turnover from 25% to 3% Show less

• 

  Raytheon Professional Services

  Jun 2008 - Jul 2016

  • Developed web-based and instructor-led training for multiple customers including automotive, military, FAA controllers and National Cash Register (NCR) sales and services• Coordinated narration talent and graphic artists• Composed assessment questions in a test engine and linked those back to the LMS• Conducted quality peer reviews on all customers including energy customers, automotive, military, FAA controllers and NCR• Conducted new hire training on all company processes including design documents, storyboarding, narration and graphic development and testing • Conducted training on proprietary-owned learning content management system• Administered access to proprietary-owned learning content management system• Coordinated new program startups including style guides, standards and LCMS build• Served as ISD center of competency for the LCMS, mentoring individuals to ensure consistent performance and quality across all courseware• Certified Six Sigma Specialist Show less

  • Senior Program Planner Lead

    Feb 2014 - Jul 2016

  • Senoir Training and Development Specialist

    Jun 2008 - Jul 2016
• 

  Vertex Professional Services (VPS)

  Jun 2008 - now

  Training and Development Manager