Gopesh Sachdeva

Experience

• 

  PROMPT SERVICES

  Jan 1994 - Aug 1994

  Customer Engineer

  • Implementation & management of Windows & assembling of PCs for corporate clients

• 

  APOLLO COMPUTERS P. LTD.

  Aug 1994 - Jun 1995

  Customer Support Engineer

  • Implementation & management of Windows/Novel Platforms & assembling of PCs for corporate clients

• 

  ZENITH COMPUTERS LTD.

  Jun 1995 - Feb 1997

  Sr. Customer Support Engineer

  • Implementation and management of Novel Netware, Windows, SCO Unix Platforms for corporate clients

• 

  ALTEK DEVICES PVT. LTD.

  Feb 1997 - Jan 1999

  Technical Manager

  • Managed Production, TRC department & customer support services & Customer Satisfaction

• 

  INTEGRATED PC SOLUTIONS PVT. LTD.

  Jan 1999 - Oct 1999

  Assistant Manager-Customer Support

  • Managed IT Infra Service Delivery for 4 customers

• 

  IBM India Pvt Ltd

  Oct 1999 - Jan 2015

  Delivery Project Executive * Delivered service delivery for 3 Strategic Outsourcing Clients,1st client was world leader in premium banking & credit card business, 2nd was global leader in the automotive industry & the 3rd client was into health insurance. * Grew the revenue from $3M to $5M. * Achieved 90% customer satisfaction * Transformed two Troubled client accounts to “referenced” account within span of Year. * $480K was saved as Efficiency Improvement and Cost reduction in 2008-09.* Received total 8 rewards “Bravo”, “Delivery Excellence” “Manager Choice” from IBM and client spread across years. Show less

  • Engagement Transition & Transformation Integration Manager

    Jan 2011 - Jan 2015

  • Sr. Program Manager (DGM)

    Mar 2005 - Dec 2010

  • Site Leader

    Oct 1999 - Mar 2005
• 

  Accenture Solutions Pvt. ltd.

  Jan 2015 - now

  * Delivered 11 IT Modernization Transition programs across US, Europe, Asia, Australia & India for Cloud & non-Cloud, On-premises Data Center Hosting Services, Applications development and management, Middleware, Databases, IaaS, PaaS, Network, Security Services, Digital Workplace services, ServiceDesk, Service Integration and Management, Achieved 40% productivity with enterprise tools with Automation & AIOps, Service Integration & management processes, & compliance.* Delivered global initiative for productivity improvement for Infrastructure & Application Transition team, $1.5M Year on Year savings.* Surged $1M additional revenue during Transition.* Awarded with “Accenture Lead with Excellence” in FY22-23 Show less * Delivered 6 Transition programs across US, Europe, Australia & India for Cloud & non-Cloud, setting up offshore technology delivery Centers, setting up business process applications tools on Cloud using Agile methodologies, Robotics Process Automation & IT Security policies. Size of programs has been from 60 FTEs to 450 FTEs.Portfolio Leader for EMEA Financial Services * Technology Transition, Transformation using RPA, AI tools & BAU support services for 9 Financial services clients for EMEA region as Portfolio leader. Technology Service Delivery Leader for 5 clients * Delivered IT Infrastructure & business application management Tool’s support hosted on Cloud or SaaS based to 5 F&A Europe & USA clients for over 850 FTEs.* Achieved 30% productivity by transforming business delivery model using Robotics Automation & AI tools & reduce operational cost. An Indian Telecom Client * As Program manager, transformed business delivery model by leveraging Robotics Automation solution & Artificial Intelligence tool using Agile methodologies for India for their B2B clients.Global Program Manager for GDPR Rollout for Cisco IVR Projects* Transformed 175 Cisco IVR Projects on cloud across all Geos on GDPR compliance.* Awarded with “Star” award in FY19-20, Twice “Star” & “Encore Value Champion” Awards in FY18-19 & Performance award in FY15-16. Show less

  • Vice President

    Dec 2021 - now

  • Cloud Mobilization Manager (AVP)

    Jan 2015 - Dec 2021