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Edny Celia Thomas, MBA

Edny Celia Thomas, MBA

Customer Service Supervisor

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location of Edny Celia Thomas, MBATallahassee Metropolitan Area

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  • Timeline

  • About me

    User

  • Education

    • Florida State University

      1993 - 2002
      Bachelor of Science Housing and Human Environments 3.0

      Activities and Societies: International Student Society Multicultural Club Graduated from the College of Human Sciences with a Bachelor of Science degree in Housing and Human Environments. I also minored in Urban and Regional Planning.

    • Miami Carol City Senior High

      1989 - 1993
      Graduated with a 4.25 GPA High School Diploma 4.25

      Activities and Societies: Track and Field Volleyball Gifted Intergenerational Law Advocacy I was an AP and honor student. I was also in the Gifted program. While in high school I was a student athlete and member of the Inter-generational Law Advocacy Program. I graduated with a 4.25 GPA and was ranked #9 out of a class of 600.

    • Florida State University - College of Business

      2016 - 2023
      Master of Business Administration (M.B.A.) Business Administration and Management with Real Estate Specialization 3.0

      Consistently ranked among the nation’s Top 10 programs at public institutions, Florida State’s Real Estate Program is home to the Center for Real Estate Education & Research, which fosters interaction through a complement of activities, including its annual Real Estate Trends Conference, the Evan D. Jennings Executive Speaker Series, Kislak Real Estate Market Strategies Forums for senior executives, the Real Deals and Entrepreneurs Speakers Series, research symposiums and other forums in which… Show more Consistently ranked among the nation’s Top 10 programs at public institutions, Florida State’s Real Estate Program is home to the Center for Real Estate Education & Research, which fosters interaction through a complement of activities, including its annual Real Estate Trends Conference, the Evan D. Jennings Executive Speaker Series, Kislak Real Estate Market Strategies Forums for senior executives, the Real Deals and Entrepreneurs Speakers Series, research symposiums and other forums in which executives and scholars can exchange ideas and share insights. Show less

    • Florida State University

      2000 - 2002
      Minor City/Urban, Community and Regional Planning 3.0

  • Experience

    • ACS State Healthcare

      Sept 2002 - Apr 2003
      Customer Service Supervisor

      Monitored the daily activities of the Provider Enrollment department Evaluated call center statistics, call productivity, information accuracy provided by associates via telephones, correspondence and research desk Wrote and reviewed project letters Maintained the security and integrity of all paper documents and electronic files used for provider enrollment and credentialing Supervised the enrollment of healthcare providers into the Florida Medicaid system

    • Florida Housing Finance Corporation

      Apr 2003 - Aug 2011
      Bond Administration Manager

      Assisted Bond Administrator with closing over a billion dollars of bonds for the state of Florida’s single family and multi-family mortgage revenue bond programs Worked in conjunction with trustees, bond counsel, special counsel, arbitrage analysts, bond underwriters, structuring agents, and other contracted vendors in closing real estate bond transactions Monitored tax compliance for over 200 bond issues and ensured that any rebate liability due to the IRS was paid by the due dateGenerated reports for Continuing Disclosure requirements and rating agency requests Maintained department-specific contracts database Monitored funding and reservation activity of statewide housing programs Verified accuracy of loan reservations and purchasesMonitored program for federal compliancePrepared daily, weekly, monthly, quarterly, and annual reports Verified and processed vendor invoices and travel reimbursement requestsDeveloped departmental proceduresConducted training workshops Developed presentations and training materialsAttended national and state conferences Show less

    • Xerox

      Aug 2012 - Mar 2013
      Quality Assurance, Corporate Trainer

      Wrote Scorecard procedures based on applicable Service Level Agreements (SLA) Assisted with implementing training for the customer contact centerEvaluated recorded telephone calls to ensure delivery of accurate information and quality customer serviceReferred call center deficiencies to supervisors for additional training and coaching opportunities

    • City of Tallahassee

      Mar 2013 - Jul 2015
      Customer Account Specialist II

      Process requests for establishing, stopping and transferring utility services. Work with superiors in gathering information and performing research on utility services. Coordinate the collection of delinquent balances. Research account balances and make adjustments as needed. Maintain the Citizen Information Tracking System program. Work with superiors in locating and identifying problems or internal control deficiencies within Utility Service Division.

    • City of Midway

      Nov 2014 - Nov 2016
      City Commissioner

      As a member of the Planning & Zoning Committee, I am responsible for reviewing and recommending all initial development in the City of Midway.

    • Office of the Attorney General

      Jul 2015 - Jul 2017
      Grant Manager

      The responsibilities include, conducting desk auditing, on-site monitoring for program compliance, providing technical assistance both verbally and in writing to public and not for profit agencies regarding the grant requirements and allowable expenditures and reviewing grant applications for allowability, processing monthly invoices, and conducting technical reviews of grant applications.

    • Leon County Government

      Aug 2017 - Dec 2017
      Senior Manager

      Manage day- to- activities of the county's housing services program.

    • Cobb Realty & Investment Company

      Apr 2018 - Nov 2018
      Transaction Coordinator

    • Bureau of Labor Statistics

      Nov 2018 - Nov 2019
      Research Assistant

    • Florida Department of Economic Opportunity

      Nov 2019 - Oct 2022

      Performs complex functions related to the financial management of state grants. This involves analysis of accounting data, identification of issues, as well as development and implementation of resolutions. Provides consultation and assistance to management and staff, state and federal auditors, federal grant managers, Executive Office of the Governor and legislative staff and other state agencies. I work in the Bureau of Small Cities and Rural Communities within the Division of Community Development. My specific job function is helping with the management of the Community Development Block Grant (CDBG) program.

      • Government Operations Consultant II

        Oct 2021 - Oct 2022

      • Government Analyst

        Nov 2019 - Oct 2021

    • Florida Housing Finance Corporation

      Oct 2022 - now
      Senior Compliance Analyst

    • Radical Luminosity, LLC

      Jan 2025 - now
      Owner

  • Licenses & Certifications