David Lanciano, CCLA

Experience

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  US Army

  Jul 1990 - Mar 2011

  Commissioned Officer (US Army)

  Combat Veteran (Operation Iraqi Freedom II) - Petroleum Transportation Company Commander, Quartermaster Battalion S1, Battalion S3, and Battalion Executive Officer, Corps Support Group Assistant S2/3 (Active Duty Deployed to Iraq in 2004), Combined Joint Logistics Officer (Active Duty Deployed to Kuwait in 2008). Former member of the following Army units: 76th Division HHD; 220th Transportation Company; 334th Quartermaster Battalion; 167th Corps Support Group; 1173rd Transportation Battalion.

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  Travelers

  Aug 1990 - now

  Responsible for directing strategy and operations for casualty insurance claim legal defense expense management. Designs programs and leads initiatives that improve countrywide results within Travelers. Evaluates the current operating environment, validates and manages national legal vendor contractual and service level agreements, workflow processes, and support services. Develops solutions and leads the implementation of technology enhancement improvements. Directly manages staff and collaborates with senior leaders and teams to execute on large complex projects. Show less Project Management - Claim Handing Systems Development - Claim Handing WorkflowAssists in creating strategic vision and workflow for countrywide organization within the Auto Product Line of Business for the field claim organization of over 3000 Claim Professionals. Responsible for national casualty results and product development. As a member of the Auto Product organization, developed new metrics, quality standards, best practices and strategy that that would lead to a significant marketplace advantage results versus the industry. Collaborated with other line of business partners to ensure multiple business interests are met with product and the field in the creation of enhancements and improvements to our core claim handling systems and applications. Show less

  • Director, Business Delivery - Claim Shared Services

    Jun 2015 - now

  • Claim Product Manager - Auto Product Development

    Nov 2003 - Jun 2015

  • Unit Manager

    Aug 1999 - Nov 2003

  • Senior Technical Specialist

    Jan 1996 - Aug 1999

  • Senior Claim Representative

    Mar 1994 - Jan 1996

  • Claim Representative / Field Outside Claim Rep

    Aug 1990 - Mar 1994
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  East Catholic High School

  Dec 2014 - Jun 2022

  School Board Member

  Member of the East Catholic High School Board (Vice-Chairman) and Chairman of the Strategic Planning Committee.