Kim Incognito-Harrison

Experience

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  Neopost

  Oct 1991 - Nov 1992

  Account Executive

  -Fastest Promoted Trainee to Account Executive Status in company history-Sales generated completely from cold calling-Met and exceeded monthly, quarterly and annual sales goals (Average of 156% YTD)-Member of Elite Eagle Club-Involved with sales training of new trainees-Personal time management and sales process was used as Benchmark for Branch

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  Xerox

  Dec 1992 - Jun 1994

  Document Specialist

  -Trained to concentrate sales on Digital Printing Technology and Publishing Offering-Attended eight weeks of training related to connectivity, LAN & WAN Management, Platform & Software Infrastructure, Distribute and Print Technology, Digital Document-Captured three National Accounts; Foleys, Exxon and Enron-Performed consistently in Top Ten Percent of Document Specialist team of over 200 representatives -Received and excelled in Malcolm Baldridge Training

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  The Service Center, Ltd.

  Mar 1994 - Mar 1996

  Major Account Manager

  -Managed team of six customer service representatives at two locations-Successfully developed and managed international marketing campaigns for clients-Secured new contracts for Marriott, Compaq/HP, Gulf Publishing and Bantam Doubleday-Total P&L responsibilities for assigned major accounts-Performed all sales, account management and accounting training

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  Creative Management Services-CMS

  Jan 2000 - now

  President

  -Measurement of key procedures for process improvement opportunities-Formulation of Benchmarking Standards, Best Practices and Service Level Agreements (SLA's) -Analyze data for problem identification and process improvement recommendations-Development of Implementation of Request for Proposal (RFP) Process for clients-Content expert for Legal Support Services: Digital Mail & Copy, Records Management, Off Premise Litigation, Electronic Discovery and Case Management-Advising and guiding businesses for assessment, implementation, transformation and strategy for BPO lifecyles Show less