Ashley Walker

Experience

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  Forever Yogurt

  Aug 2013 - Jul 2016

  Senior Team Manager

  • Maintained a functioning restaurant of 4-8 employees. Trained team members for various stores as well as ensured all managed stores and employees were prepared to pass quarterly inspections.• Handled all money drops and made store merchandise purchases for various locations. Worked between stores to help train employees for grand openings and balance of store budgets.• Social media marketing: Posting regularly via social media promoting campaigns, advertising new flavors, creating events, and giving customer coupons.• Human Resource: Maintained a rotating schedule for all employees as well as handling all employee evaluations, disciplinary actions, salary raises, and promotion recommendations. Show less

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  Eon Clinics

  Aug 2016 - Feb 2018

  Marketing Management/Customer Care Associate

  • Scheduling Agent: Schedule patients for consultations through Salesforce. Conduct weekly patient follow-ups to either reschedule or re-engage potential patients.Marketing / Freelance Videographer Manager• Managed hiring process, in-person interviewing, background check, salary, hiring, and new employee orientation.• Scheduled all film shootings for website and assist in editing videos. Managed, updated, and added all videos to the company YouTube channel and website.• Content creation: Write and publish content regarding dental implants and oral health while updating past blogs. Interview, write, and schedule publication of news press releases via PRLog and company website.• Website management: Built website pages as well as proof all content on the website before page publication through Hub Spot. Experience with overall website building, content publication, rebranding, and site management through WordPress.• Email blast: Prepped monthly newsletters /advertisements to be sent to a regularly scrubbed list of existing and deciding patients. Wrote company-wide newsletter and published via ADP.• Social media marketing: Ran monthly social media campaigns, posted daily, and produced quarterly engagement/analytics reports.New Employee Onboarding• New employment verification: Run background checks as well as call/verify references listed on applications.• Creation and facilitation of new employee training program: Created a new hire training program for all new employees which included a training pamphlet, weekly training goals, and PowerPoint presentations with job information and expectations. Updated and maintained the authenticity of the company's new employee paperwork.• Trained new employees who were to join the marketing team and or call center. Show less

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  The American Board of Oral Implantology / Implant Dentistry

  Feb 2018 - May 2021

  Certification and Communications Manager

  • Receive and review applications: Candidate applications reviewal includes verification of continuing education hours, dental license, and reviewing any potential judgments that may be attached to the doctor's state record.• Process all applications: Finalizing all applications and creating a file per applicant. Organizing applicants' information on an excel spreadsheet.Proctor the examination: During the examination, I ensured all registered examinees sign in and out of the exam, receive their scantrons, pencils, and ensure all candidates quietly complete both examination sessions.• Management of new and current Diplomates: Creation and supervision of Diplomate profiles, track Diplomates certificate renewal dates/maintenance of certification, run reports of Diplomate payments, send payment invoices, and provide Diplomate verifications when requested. Show less

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  MCI Group

  May 2021 - Sept 2022

  Manager, Member Engagement

  As an Account Manager at MCI USA; I assist in the management of any administrative, operational, member engagement, and/or marketing needs of the American Society of Health Care Human Resources Administration (ASHHRA).