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Anna Guo

Anna Guo

Reservations Trainee

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location of Anna GuoXinjiang Uygur, China

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  • Timeline

  • About me

    Hilton Urumqi - Personnel Manager

  • Education

    • Swiss Hotel Management School

      2015 - 2016
      Master's degree International Business in Food & Beverage and Restaurant Management Merit

      Activities and Societies: In charge of Concept Lab "iHealthy Vegetarian Restaurant" Leader of MIB2 F&B Class3A. Organizing, planing, executing three successful business projects."Outstanding Graduate Award for Master of International Business in the Swiss Hotel Management School during the Fall term 2015” “SHMS F&B Award for Best Performance in Concept Lab in the Swiss Hotel Management School during the Fall term 2015"

    • Swiss Hotel Management School

      2014 - 2015
      Post Graduate Diploma Hotel Operations Management Honors

      Activities and Societies: Acting as banquet secretary. Banquet secretary of the event “Secret of Jardin" held by PGDHOM4-5-6 in SHMS, assist banquet manager hold various meetings within managers and be responsible for all the meeting minutes and other documents.

    • Sichuan University

      2010 - 2014
      Bachelor's degree Tourism Management

  • Experience

    • Horizon Resort & Spa

      Feb 2013 - Aug 2013
      Reservations Trainee

      1. Process reservations by e-mail, telephone, fax or online reservation systems referral.2. Handle daily correspondence. Respond to inquires and make reservations as needed.3. In-depth knowledge on Front Office procedures and reception duties.

    • Centara Ras Fushi Resort & Spa

      Feb 2015 - Jul 2015
      Food and Beverage Trainee

    • Hilton Urumqi

      Mar 2016 - now

      • Personnel Manager

        Oct 2019 - now

      • Training Supervisor

        Jun 2018 - Oct 2019

      • HR Coordinator

        Aug 2017 - Jun 2018

      • Executive Secretary to Dir of Operations

        Jan 2017 - Aug 2017

      • F&B and Kitchen Secretary

        Mar 2016 - Jan 2017

  • Licenses & Certifications

  • Volunteer Experience

    • F&B Service

      Issued by World of Hospitality Sepember 2015 on Nov 2014
      World of Hospitality Sepember 2015Associated with Anna Guo