Simone Battaglia

Experience

• 

  Man Diesel & Turbo Italia

  Jul 2014 - Sept 2014

  Aftersales Employee

  Supporting Sales Managers in handling their projects, both internally and with customers/suppliers.Coordinating supplies of spare parts and skilled manpower to vessels and power plants.Order management: registration into the SAP system, customer/supplier care to ensure the proper and correct execution of the project, invoicing.

• 

  MAN Energy Solutions

  Feb 2015 - May 2021

  Working in the marine engines service organization and coordination for Key Customers, my responsibilities includes: communication with the customer and acknowledgment of required activities to be performed; handling of commercial offers and order processing; deployment of manpower from MAN worldwide HUBs, as well as in coordination with third-parties suppliers; field service specific arrangements like travel & accommodation, access permissions, supply of spare parts, custom clearance, etc.Problem solving skills and target-driven approach constantly improved thanks to this experience. Show less

  • Key Account Manager

    Mar 2019 - May 2021

  • Service Manager

    Jan 2019 - May 2021

  • Service Coordinator

    Feb 2015 - Jan 2019
• 

  A.P. Moller - Maersk

  May 2021 - now

  Responsible for a Team of 9 people, for their performance and their Personal Development Plans; Full ownership on my Team strategy in accordance with Area Business Plan and CX Area/Country Manager’s priorities and goals;Full ownership on the successfull implementation of new businesses, as well as maintenance and growth of consolidated Customers;First point of escalation for Customers as well as internal Stakeholders in case of criticalities; Management of cross-functional KPI’s;Creation, improvement and/or fine tuning of cross-functional processes to ultimately increase Colleagues’ & Customers’ satisfaction and commitment. Show less

  • Area Delivery Manager LCL - Central South Europe

    Jun 2023 - now

  • Customer Experience Manager Ocean - BCO Tech & Automotive

    Mar 2022 - Oct 2023

  • Customer Experience Manager Ocean - Efficiency

    May 2021 - Mar 2022