Abby Salah

Experience

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  Halton Region

  Jan 2010 - Jan 2012

  Career Coach - Newcomers

  • Fostered a conducive learning environment to facilitate conversations and group activities for newcomers to Canada, and provided ongoing emotional and developmental support to integrate them into Canadian culture• Navigated language barriers through excellent interpersonal skills to help newcomers practice the language, and find employment opportunities through specialized interview coaching

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  Ontario Ministry of the Solicitor General

  Sept 2011 - Feb 2012

  Program Specialist - Human Rights

  • Reviewed and investigated cases and reports centered on inmate problems, issues and disruptions within correctional facilities, evaluating all complaints in an ethical manner to recommend next steps• Researched human rights policies and requirements to determine appropriate actions based on the laws stipulated by the Human Rights Commission, and communicated findings to relevant government agencies

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  Primary Health Care Corporation

  Jan 2013 - Nov 2021

  Clinical Transformation Manager

  Abby was a key transformation leader within the State of Qatar's primary healthcare provider (PHCC). During her time at PHCC she achieved:• Led training delivery in support of clinical transformation across 25 sites and 6000 clinical and corporate staff using instructor-led and asynchronous methods• Led the Cerner patient portal implementation in order to complete the digitization of healthcare records to improve patient experience• Implemented payment collection at all PHCC pharmacies to improve the patient experience• Led 'downtime' drills to ensure continuity of operations for IT systems• Implemented 'Home & School' health programs• Led a portfolio of projects• Risk management • Resource & budget management • Developed lessons learned and managed retrospectives of the portfolio of projects Mostrar menos