Sanket Kulkarni

Experience

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  Tikona Digital Networks Pvt. Ltd.

  Nov 2011 - Dec 2014

  Sr. Network Support Engineer

  • Managing system updates, monitoring various Networking devices deployed in Tikona Network and troubleshooting of L1-L2 layer Network • Hardware such as Cisco switches, routing problems, and Link-related issues. • Troubleshooting transmission devices like Ruckus Radios and Cisco switches to manage the Wireless Lease Line network deployed by Tikona. • Shadowing the issue till its resolution by periodic follow-ups & necessary presentations. Working in a virtual machine environment for requests per user access. Show less

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  Global Cloud Xchange

  Jan 2014 - Mar 2019

  Change Coordinator / Network Engineering

  • Engage with key stakeholders and cross-functional teams to effectively manage changes and incidents. Conduct regular audits and document incident management strategies and processes. Implement rigorous quality assurance and process compliance measures, resulting in a 40% reduction in incidents. • Take responsibility for major incident management during severe incidents classified as level 1 or 2. Provide regular updates on incident progress and assist the troubleshooting team with necessary escalations and communication until the resolution of the major incident. • Create post-incident review reports following major incidents and guide the team on preventive and corrective actions. Utilize techniques such as the "five whys" to identify the root cause of ongoing problems when working on problem tickets. • Regulate and maintain SLA compliance by establishing KPIs for cross-functional teams to drive continuous improvement. Present weekly operational PowerPoint presentations to clients and stakeholders, highlighting ongoing improvements along with monthly trends in requests, alerts, and user-reported incidents in accordance with company standards. Show less

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  Capgemini

  Mar 2019 - Sept 2022

  Change Manager and Incident Manager

  • Liaise with the critical stakeholders and cross-functional teams for dealing with change and incident management.• Regularly audit and record incident management strategies and processes. Carry out significant quality assurance and process adherence, resulting in a 40% reduction of incidents.• Responsible continues improvements within the company standards using methods like agile, waterfall, and ITSM.• Creating a post-incident review report after a major incident and guiding my team about preventive and corrective actions.• Provide On call support 24/7 to the stakeholders during change implementation and major incidents.• Prepare reports of incident trends using advanced Excel to ensure accurate data for the clients.• Presenting clients and stakeholders weekly operational PPTs to showcase continued improvement along with monthly trends of requests, alerts, and user-logged incidents according to the company standards. Show less

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  World Wide Technology

  Sept 2022 - Jul 2024

  • Manage daily changes and service requests for projects to ensure accurate reporting, timely completion of deliverables, and effective escalations to stakeholders. • Coordinate resources for migration activities while maintaining reporting standards to guarantee on-time project delivery using tools such as Jira and ServiceNow. • Participate in project go/no-go calls as needed, providing comprehensive project support and delivery. Leverage extensive expertise in technologies, including TCP/IP, firewalls, and networking protocols, to facilitate seamless cutovers and migrations. • Collaborate closely with project management to support ongoing migrations and uphold quality standards and customer requirements. • Provide hourly status reports during cutovers and migrations and engage in final lessons learned sessions with clients and the project team. • Train new hires in the cut call procedure and offer shadowing opportunities as necessary. Show less

  • Project coordinator / Change Management

    Sept 2022 - Jul 2024

  • Project coordinator

    Sept 2022 - Jul 2024