Mauricio Eugenio Dos Santos

Experience

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  The Foxboro Company

  Aug 1993 - May 1998

  Systems Engineering Coordinator

  - Systems Engineer coordinator, working as coordinator of software configuration/implementation team;- Training Coordinator, responsible for localization, implementation, and delivery of Foxboro´s equipment training;- Six Sigma Blackbelt since October 1997, by SixSigma Academy (US), acting as the coordinator at process improvement projects.

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  Alcatel-Lucent

  Jun 1998 - May 2007

  - Developed & delivered training classes to internal & external customers in Brazil, Latin, and North America, always obtaining excellent evaluation rates as an instructor (over 95%). - Due to the great customer interaction and huge courses portfolio, was one of the main responsible for annual customer retention and profit organization targets achievement. - As a result of his direct work and from his team, Brazil’s training center is known as the best customer evaluated unity from Lucent in the world.- As a Training Quality Management representative, coordinated the ISO9000:2000 & TL9000 implementation & local certification projects, to Brazil’s training center and assured the maintenance from those certifications.- Worked within global Lucent teams, in process improvement projects, and participated in Training Employee Engagement team, to improve team satisfaction and results to the organization, as part of our Balanced Scorecard objectives. Show less Responsible for Materials Quality Management processes inside Lucent Brazil's manufacturing site, from 1998 to 2000, coordinating or participating in the following activities:- Quality requirements administration for technology transferring to local suppliers;- Supplier audits, to assure their ability to provide services and products to Lucent Brazil (Supplier Capability Assessments);- Floor plan quality, participating in and coordinating process improvement activities based on statistical data collection during manufacturing;- Participation in Internal ISO9000 audits;- Supplier Quality control, based on manufacturing statistical data collection, acting over suppliers to reduce costs and defects on parts; Show less

  • Senior Technical Training Specialist

    Dec 2006 - May 2007

  • Senior Technical Training Specialist & Quality Representative

    Jan 2000 - Nov 2006

  • Manufacturing Quality Specialist

    Jun 1998 - Jan 2000
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  Invensys Systems do Brasil Ltda.

  Sept 2007 - Jun 2008

  Project Manager

  - Coordination of multi-functional teams, in multiple activities like Purchasing, project definitions, configuration, implementation, and start-up; - Responsible for project communications, both internal and with customers;- Responsible for human resources, costs, and risks management on projects;Acted in Petrochemical and Pulp & Paper Plants projects.

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  IWF Consultoria e Treinamento Ltda

  May 2008 - Feb 2011

  Systems Consultant

  Senior Systems Consultant, responsible for consultancy and training development and delivery, for technical, business, and skills training in areas like:- TM Forum's eTOM and other Frameworx (NGOSS) tools;- Transport and Access Networks;- HFC external network installation;- Business Process Modeling Notation (BPMN) and Process Mapping;- Six Sigma Breakthrough Strategy;- ITIL v3 Foundation- COBIT- Red Hat Enterprise Linux- TCP/IP (Basic and Advanced) and IP Convergence;Developed and delivered training to some of the most important Telecommunications Service Providers in Brazil and Latin America countries. Show less

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  CSG

  Feb 2011 - now

  Managing product training delivery for both external and internal clients. Lead Technical Trainer, developing and delivering CSG International products training to external and internal learners, in English, Spanish and Portuguese languages.Since 2011 acting in CSG International, I am continuously developing and delivering high-quality training, having obtained high evaluation scores, and helping the company businesses.

  • Training Manager

    Oct 2022 - now

  • Lead Technical Trainer

    Feb 2011 - Oct 2022