Experience

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  British council

  May 2005 - May 2010

  Supervisor

  My job responsibilities was managing, supporting and controlling the examination services provided by British Council Pakistan. I have organized following exams so far:• Cambridge International Examination – O Level & A Level• ACCA Paper Based Exams• ACCA Computer Based Exams • IELTS

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  Pakistan mobile communications ltd

  Aug 2008 - Nov 2008

  Internee

  I worked as internee in area of ‘Technical (OAN) Operation Access Networks’. My domain allowed me to explore following areas:• OMC: Operation Maintenance Center – Receiving of Alarms on integrated system & responding accordingly• Traffic Analysis: Transmission & Communication of System• System Integration: Loop Checking, Site Labeling

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  En pointe technology

  Jun 2010 - Sept 2012

  Sales representative

  • Worked as Hardware Specialist with fortune 500 companies in US and managing the complete cycle of quotation and orders processing from quotes & ordering till delivering and checking the compatibility and providing infrastructure support to World Renowned Companies like NASA, IBM, Stanford University, Government Sector, Commercial and Federal customers by providing IT support solutions by using Portals of Dell, HP, Symantec, MacAfee, Lenovo, Cisco etc. using “SAP” client Interface running reports, processing different orders on EDI interface and making of quotes”.• Communication with top managers in order to process their reporting requirements in SAP & EDI, RING.• Worked on different projects related to Government , Federal, Commercial, Education Sectors.• Leading the Government account all over the USA.• Preparation of team performance evaluation reports.• Trained for new hires• En Pointe Technologies is Leading company in USA in the field of• IT service provider • IT consultancy services, • Software licensing,• Cloud Servicing.• Customer Relationship Management (CRM)• Learning Management Systems• Information Dissemination (using web‐portals)• Document Management System• Meeting the SLA's and managing good customer relationship using the advance Cisco tools for video conferencing and business meeting and clients needs.• Automated the organizational work flows using work flow management system.• Developing the business cases to implement agreed business process changes, develop training materials• Received Achiever and Excellence awards for work in these qualities like reliability, consistency and Good communications skills and sound technical knowledge of hardware and software and customers requirements & continuous problem solving approach towards upcoming challenges. Show less

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  Zain ksa

  Jun 2013 - Mar 2018

  Facility and building operation executive

  • Supervising the Projects of Retail outlets, Facility, Building, Space management & hard and soft services.• Furniture, Branding selection to installation in retail outlets and Building.• Follow remedy system for day to day problems, coordinate with third parties for prompt actions to resolve the issues, Compile and organize the reports from all regional team members of Maintenance group, visit the shops in the kingdom.• Working with Team members and all ZAIN contractors for the completion of new projects like (New Retail outlets, Relocation and revamps).• Checking the Warehouse inventories and working with third parties for delivery of materials to different destinations in KSA.• Coordinate within different departments in the company, Suppliers and venders to complete the tasks in timely manner to launch the products.• Supervising the High Tech lab.• Plan, design layouts as per the policy and procedures. Selection of suppliers for different task such as civil work, Furniture, Branding, till handover for sales operation.• We are responsible to give to go ahead for any new shop if this shop is suitable for our concept.• Rollout project • Preparation of budget • Prepare RFP & BOQ• Working on Oracle, ERP, SmartIT tools enhance the work performance• Responsible of all of Zain facilities maintenance and performance.• Developed plans and strategies to streamline the maintenance processes.• Developing the annual budget for the department. • Established a new Zain maintenance team to perform our own maintenance which reduced reliance on subcontractors. This led to cost saving and better performance. • Provided constant feedback about my activities to the top management. Show less

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  Al awsat

  Apr 2018 - now

  Remote site supervisor yanbu & jeddah

  • Manage Facility management for residential and transportation (Logistics) service delivery to ensure compliance with GREF Service level standards and clients/customers satisfaction and Act as GREF primary site contact for client liaison. This may require attending or initiating in-person client meetings; establishing relationships with customers, property landlords and vendors.• Use best practices facility management at EM GREF managed facilities aligned with Business unit requirement at a satellite/remote site. • My position combines aspects of the Facility manager, Tenant & Technical services roles and has overall responsibility to develop /manage: safety health and environmental processes including LPS, security systems, business control processes, budget and planning processes, asset management including operations and maintenance processes. Residential• Overall management for residential properties and staff/visitors villas/hotel type accommodation.• Ensures that all maintenance and repairs are undertaken in a timely manner.• Liaise with the landlord to ensure that all landlord services are provided in accordance with the lease agreements.• Ensure that all customers’ needs and concerns are addressed in a timely manner, escalated to supervisor when appropriate and there is a prompt feedback to all customers.• Provide service offerings in line with residential service level guide.• Implements GREF processes and procedures at the site champions LPS and ensures all staff, whether employee or contractor, comply with safe work practices.• Manages Client communications at all levels of Business unit (from management to support staff) and through communication tools (intranet, noticeboards/monitors, facility handbooks).Transportation• Overall management of all GREF transportation services and associated contractor drivers.• Manages the transportation requirements for expatriate personnel and ensure regulatory compliance of the fleet and drivers. Show less