Experience

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  Simply desserts

  Jan 2009 - Jan 2017

  Assistant baker

  • Assist with baking and decorating wedding and custom cakes, cake pops, cupcakes and luxury desserts• Perform office duties such as, maintain inventory, setup and maintain mailing lists, answer emails, data entry and filing• Deliver cakes and run errands

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  La cakerie

  Sept 2013 - Sept 2015

  Retail/assistant cake decorator

  • Provided retail assistance to customers• Assisted with decorating wedding cakes and other custom made desserts• Organized supply room, deliver cakes, run errands and other duties as assigned

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  Bond street social

  Jun 2016 - May 2017

  Server, hostess and event coordinator intern

  • Provide excellent customer service and dining experience• Participate in on going training, periodic food/drinking tasting in order to assist in improving the menu• Hostess duties and expedite food if necessary

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  Alzheimer's association®

  Sept 2016 - Dec 2016

  Communications and development intern

  • Recruited and assigned 40+ volunteers to roles for Walk to End Alzheimer’s• Obtained over 700 units of corporate information, relations and sponsorships for Memory Ball • Arranged and facilitated educational luncheons with corporations and organizations to get them familiar with Alzheimer’s

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  Government scientific source

  Dec 2016 - Jan 2017

  Accounting department, data entry clerk

  • Data entry of over 300 invoices daily• Proficient in Kwik Tagging of accounting invoices and company database, as well as invoice search, retrieval and extraction• Scanned and organized invoices into computer system and file original invoices sort by vendor

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  Phi mu national headquarters

  Jul 2017 - May 2018

  Leadership consultant

  -Contract position requiring independent travel throughout the United States communicating with student leaders, building personal relationships and ensure the future success of the fraternity-Travel to 11 universities across 6 states to evaluate chapter’s effectiveness and draft strategic plans for improvement in operations, finance, membership, public relations, leadership, personal development, programming and academic excellence-Draft and communicate detailed weekly reports to Fraternity staff, national volunteers and campus administration to identify any potential issues and deliver value-added solutions, as well as provide a follow up report with goals and action items to executive officers-Lead consultant on a 2 week extension processes to recruit college women through daily public relations, informational sessions and individually interview 120+ women and select 80 women to establish a new chapter at Adelphi University. -Organize and facilitate an 8-week onboarding program for 150 new members in the areas of risk management, marketing, membership recruitment, academic excellence, leadership development, finance and organizational structure, as well as ensuring all new members were well-integrated into the chapter and community.-Coordinate with national and chapter officers to help plan the chapters’ first formal recruitment process of 1000+ women at the University of Illinois Urbana- Champaign: included studying campus culture to identify campus norms to make the chapter highly competitive and educating the chapter on the internal practices and tactics of formal recruitment.-Plan and execute large-scale banquets for up to 200 attendees. Show less

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  2u

  Jul 2018 - Jan 2022

  -Led and developed a team of 7 Customer Success Advisors, providing mentorship, training, and guidance to enhance student support and retention.-Oversaw the launch and rapid scaling of Speech@Emerson, implementing key enrollment and retention strategies that resulted in a 93% consistent retention rate.-Exceeded budget and retention targets consistently, optimizing resource allocation and financial planning for the Speech@Emerson program while maintaining high-quality services.

  • Student Success Manager

    May 2021 - Jan 2022

  • Student Success Advisor

    Jul 2018 - May 2021
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  Collective 22

  Jan 2022 - Jan 2025

  Operations & business solutions consultant | entrepreneur

  -Founded and managed a consulting business, specializing in CRM systems, automation tools, and data-driven workflows to improve operational efficiency.-Consulted on and developed customer engagement strategies, ensuring long-term retention and revenue growth through personalized system configurations.-Scoped, designed, and implemented process automation solutions, reducing manual effort and increasing productivity for clients.-Advised clients on CRM integrations, data workflows, and technical solutions to enhance internal efficiencies. Show less

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  Sojourn healing collective

  Mar 2022 - Mar 2024

  Marketing manager

  -Developed operational systems and structure for business, streamlining processes for vendor management, customer engagement, and marketing.-Led strategic growth initiatives, identifying opportunities to expand reach, improve engagement, and elevate brand presence.-Fostered strong community relationships through management of the events calendar, creating an inclusive, customer-centric experience that strengthened brand loyalty.

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  Emerson college

  Jan 2024 - now

  Assistant director, program operations

  -Optimize academic scheduling & faculty assignments for 200+ course sections per term, ensuring equitable workload distribution and seamless program operations.-Manage the lifecycle of 500+ academic and program contracts annually, liaising with legal, finance, and academic departments to ensure accuracy, compliance, and timely execution.-Partnered in the launch of Salesforce at the college, reducing manual data entry, developing a centralized system for records, and streamlining administrative processes across all programs.-Lead faculty relations & onboarding, serving as the primary liaison for 200+ instructors while streamlining hiring, training, and contract execution.-Enhance system efficiency & data integrity, leveraging enterprise platforms (Banner, Workday, Salesforce) to improve workflows, reporting, and strategic decision-making.-Drive process improvements & strategic planning, implementing SOPs, analyzing trends, and collaborating with leadership to enhance program operations and scalability. Show less