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Mitch Biernoth

Mitch Biernoth

Test Associate 2 - Team Lead

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location of Mitch BiernothAdams, Massachusetts, United States

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  • Timeline

  • About me

    Experienced QA/Producer/Release Coordinator looking for his next opportunity!

  • Education

    • Sammamish High School

      1996 - 2000

      I was a drum major for our school's Marching Band.I played as a Defensive Tackle on our Football Team.I made the Varsity Tennis Team.I was ranked 64th in the state among all High School chess players.

  • Experience

    • Microsoft Game Studios/Reserves

      Mar 2007 - Mar 2008
      Test Associate 2 - Team Lead

      Too Human and Project Gotham Racing 4Managed and tasked two separate test teams (8 testers)Used a mix of TACT and Excel to assign and execute test passesCreated detailed and concise bug reports tracked in both Product Studio and Visual Studios Team Foundation Server Databases.Used Microsoft Word to create detailed documents outlining how to use the team specific tools.Attended weekly and monthly meetings with the product teams to plan the week's test plans and to keep testing on track. Show less

    • 2008 Microsoft Game Studios/Reserves

      Jun 2008 - Sept 2008
      Test Associate 3 - Lab Assistant

      Assisted the Lab Manager with daily hardware and software issues.Set up new standard and high definition testing stations.Ensured testers had all necessary hardware and software.Responsible for inventorying all essential hardware for the lab.

    • Microsoft Game Studios/Reserves

      Sept 2008 - Jan 2009
      Test Associate 3

      Team Lead (Seal Team)Managed and tasked a small but versatile team. (4 testers)Used a mix of GTOFusion and Excel to assign and execute a variety of test cases from multiple product teams.Created detailed and concise bug reports in many databases being tracked in Product Studio and Raid.Used Microsoft Word to create detailed documents outlining how to use the team specific tools we saw on a weekly basis.Coordinated with many product teams to aid in testing their software.

    • Bungie Studios

      Jan 2009 - Apr 2009
      Test Associate 3

      Team Lead (Halo 3: ODST)Managed and tasked a small team. (4 testers)Used PIX (Performance Investigator for Xbox) and NEW (Network Emulation for Windows) to test all aspects of the game's performance.Created detailed and concise bug reports.Used Excel to assign and execute a variety of test cases.

    • Microsoft Games Studios/Reserves

      Apr 2009 - Jun 2009
      Test Associate 3

      Team Lead (LiPS Number One Hits)Managed and tasked a large team. (22 testers)Ran daily and weekly DLC acceptance.Used GTOFusion to assign and execute test passes for software testing and bug finding.Created detailed and concise bug reports tracked in Product Studio and Visual Studio Team Foundation Server Databases.Trained new testers to use the various team tools associated with the project.Created daily and weekly reports, using Excel, to track our test team's progress.Attended weekly and monthly meetings with the product team to plan the week's test plans. Show less

    • Microsoft Game Studios/Reserves

      Nov 2009 - Feb 2010
      Test Associate 3

      Team Co-Lead (LiPS I <3 The 80's)Managed and tasked a small team. (6 testers)Ran daily code BVT.Tested, in a release candidate atmosphere, all aspects of the game that was not song content. This includes File I/O, UI, Achievements and Avatar Awards.Used GTOFusion to assign and execute test passes for software testing and bug finding.Created detailed and concise bug reports tracked in Product Studio and Visual Studio Team Foundation Server Databases.Trained new testers to use the various team tools associated with the project. Show less

    • Arenanet Studios

      Feb 2010 - Dec 2010
      QA Tester

      Events Team (Guild Wars 2)Tested events on a daily basis. These events span a wide variety of maps.Aided the Maps team in finding environmental anomalies.Used a combination or Microsoft Word and internal forums to provide critical and detailed feedback on the events that were tested.Used internal design tools to work with the content designers to produce the best events possible.Attended monthly design hand-off meetings to gain an understanding of the new content coming with each map.Used Fogbugz to create detailed and concise bug tracking reports.Used our internal Wiki to document crucial event information as well as help produce a guide for new testers joining our team. Show less

    • CompuCom Systems Inc

      Dec 2010 - Mar 2011
      Software Test Engineer I

      Batman: Arkham CityTested all aspects of the game on a daily basis.Used Microsoft Excel to produce tracking spreadsheets. (OS tracking and rotation, Mean Time To Failure tracking, etc.)Created many test cases to cover multiple aspects of the game. (Build Verification, Interior Environments, Exterior Environments, Games for Windows Live, etc.)Headed up the build delivery system for all three platforms. (PS3, Xbox 360 and PC)Aided the team leads with daily bug triage.Performed basic IT troubleshooting.Wrote many "How To" documents covering the testing methodology and use of the provided development tools.Wrote detailed and concise bug reports outlining problems with the game.Performed bug verification to determine if the development team fixed the issue in question.Wrote feedback documents on many aspects of the game. (Boss Fights, Interior and Exterior environments and Enemy AI Show less

    • Microsoft

      May 2011 - May 2012
      Software Test Engineer II

      ESPN and MLB Apps for XboxCreated test cases for many areas of each application using Clarity.Owned various areas of each application including Multiplayer, Networking and Video Transitions.Wrote test plans and outlined test coverage for the areas I owned in each application.Acted as an Envoy between our product team and our test team in the Microsoft Reserves.Used proprietary software to create and run automation including performance data and multi-box soak testing.Used Visual Studio to track test tasks.Used a combination of Product Studio and Visual Studio to write, and track, detailed and concise bug reports.Created "How To:" documentation to be used not only by the core team, but by the reserves team as well. Show less

    • Glu Mobile

      May 2012 - Nov 2012
      Software Tester

      Assuming lead duties if the team lead is unavailable.Creating test passes and test plans for the team to run.Mentoring new testers on test practices and methodology.Test all aspects of the mobile apps currently being worked on.Create detailed and concise bug reports outlining issues.Bug fix verification.Providing weekly status updates.Credited Shipped Titles:Tavern Quest (iOS and Android)Non Shipped Titles:Covered by NDA

    • Amazon

      Jan 2013 - Sept 2013
      QAE (Temp) Silk Team

      Envoy to the QA Team in India.Bug TriageCreating test passes and test plans for the team to run.Mentoring new testers on test practices and methodology.Test all aspects of the mobile apps currently being worked on.Create detailed and concise bug reports outlining issues.Bug fix verification.

    • Z2

      Mar 2014 - Mar 2015
      Steam QA Lead for Battle Nations

      Owner of the entire test process for the Steam Platform.Customer Support Liaison for the Steam Platform.Moderator of the Battle Nations Steam Discussion Forum.Creating and refining the Release Candidate testing process.Testing Support for all of Battle Nations'​ Platforms (Steam, iOS, MacOS, Android and Kindle).Overseeing Platform Submissions.Testing all aspects of Battle Nations across all five platforms.Create detailed and concise bug reports outlining issues.Bug Triage.Bug Fix Verification.Studio Device Manager.Acted as a Community Support member via the Steam Community. http://steamcommunity.com/app/251670/discussions/ Show less

    • Big Fish Games

      Nov 2015 - Apr 2022

      Leading the Quality Assurance effort for multiple games (Fairway Solitaire Blast and Midnight Castle).Leading all LiveOps initiatives for multiple games (Fairway Solitaire Blast and Midnight Castle).Training testers to become Game Leads.Working with a specialized team to create/update the scripted test cases for all of QA.Wrote test plans for the Gummy Drop and Cooking Craze teams.Acted as a managerial figure for the day to day operations of Gummy Drop.Spearheaded studio wide initiatives to streamline testing and processes used by the game teams. Show less Owner of client and liveops testing process for Fairway Solitaire Blast.Overseeing QA efforts to port Blast from Adobe Air to Unity.Overseeing and teaching a new tester to own Cascade (Both Client and LiveOps).Former Game Lead for Dungeon Boss.Former owner of the LiveOps process for Dungeon Boss..Create custom test passes for new features in Cascade.Coordinate testing efforts between QA and the Product Teams.Utilize Crashlytics/Firebase in conjunction with every day testing.Interact with production to set up Weekly Sales and events in the production environment. Show less LiveOps owner for Anvil: War of HeroesCreated Signoff Pass to be used as a standard for Server TestingCreated an Event Test Pass to server as a template for all Event TestingCreate test plans and timelines in order to meet deadlinesCreate detailed 3 day snapshots for each client that is releasedCreate detailed 3 day snapshot reports for StackholdersCreate detailed reports for each server that is deployed to the Live environmentCreate detailed reports that show feedback and player facing trends for StakeholdersAct as a point of contact between the QA team and the development team in regards to Live InitiativesAct as an envoy to the Customer SupportTrain new QA testers to act as backups for LiveOpsUse Zendesk to track Customer facing issues and offer supportUse Jira to track bugsShipped Titles:Anvil: War of Heroes Show less

      • Quality Assurance Lead

        Jan 2020 - Apr 2022

      • Senior QA and Game Lead

        Aug 2018 - Jan 2020

      • Senior LiveOps Lead/Senior QA Analyst

        Aug 2016 - Aug 2018

      • QA Tester II (Contract)

        Nov 2015 - Aug 2016

    • Zwift

      Nov 2022 - Feb 2024

      - Manage the response to incidents in our live services across three skus- Own the alerting system for the company- Drive change across multiple facets of the business- Train new and upcoming Incident Managers Manage the releases of our game, companion app and web related releases.- Well versed in GitHub usage- Weekly work with both Appstore Connect and the Google Play Console for submission and release purposes- Creation of release plans for live services

      • Producer (Incident Management) - LiveOps

        Apr 2022 - Feb 2024

      • Release Coordinator - LiveOps

        Nov 2022 - Jan 2024

    • Wizards of the Coast

      May 2024 - Mar 2025
      Producer

      Architected and maintained Live Response Protocols Worked with the back end services team to create graphs to monitor game healthCreated, maintained and evolved the client release processActed as the main point of contact for bug triage and tracking for each releaseRan various sprint ceremonies including kickoffs, recaps and retrospectivesCreated and maintained dashboards to monitor pending releasesProvided executive leadership with communications regarding game health and release statusPaired with Community to curate player facing release notes, track player facing issues reported by the community and various other thingsOversaw an outsourced QA team and helped focus their day to day testing strategies Show less

  • Licenses & Certifications