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Mark Elliott

Mark Elliott

Hospital Corpsman

Followers of Mark Elliott85 followers
location of Mark ElliottGarland, Texas, United States

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  • Timeline

  • About me

    Senior Tech Support Associate - Infrastructure

  • Education

    • Richland College

      2016 - 2017
      CIT Networking Professional (C1.CIT.NWKPROG.12) Cisco Certified Network Professional TBD

      Activities and Societies: Phi Theta Kappa Honor Society alumni.

    • Richland College

      2014 - 2016
      Associate of Applied Science Network Administrator and Support 4.00

      Activities and Societies: Phi Theta Kappa; Studies focussed on PC hardware and software (Windows and Linux operating systems), Microsoft Office applications, Networking applications (Cisco systems), and Virtualization concepts (VMware vSphere 6.0)

    • Educational Institution

      2014 - 2016
      Associate's degree Information Technology

      Activities and Societies: Phi Theta Kappa Focused studies on IT subjects with a focus on Cisco Networking, Cisco VOIP and Security fundamentals, Virtualization Concepts via VMware vSphere training, Windows and Linux operating systems, and web design fundamentals.

    • FreeCodeCamp

      2016 - 2017
      Full Stack Web Development Certification Network and System Administration

      Right now I've worked through the HTML & CSS, Responsive Design with Bootstrap, and jQuery modules.

    • Per Scholas

      2020 - 2020
      Certificate of Completion Network Analyst Course 97/100

      Infosys2020 - Network Support: 13-week (6/22-9/18), virtually delivered course providing hands-on technical training, professional development experiences, and career counseling. The program prepared motivated adults for entry-level Junior Associate Network Support roles at Infosys. By the end, graduates will be able to carry out first level troubleshooting and resolution of incidents and service requests pertaining to enterprise networks (both data and voice).Topics Covered: ITIL… Show more Infosys2020 - Network Support: 13-week (6/22-9/18), virtually delivered course providing hands-on technical training, professional development experiences, and career counseling. The program prepared motivated adults for entry-level Junior Associate Network Support roles at Infosys. By the end, graduates will be able to carry out first level troubleshooting and resolution of incidents and service requests pertaining to enterprise networks (both data and voice).Topics Covered: ITIL framework, basic networking, protocols, network devices, TCP/IP architecture, internet addressing, routing, servers, remote connectivity, user management, network security, encryption and firewalls, as well as troubleshooting and diagnostic tools. Show less

  • Experience

    • US Navy

      Jan 1986 - Aug 1992
      Hospital Corpsman

      8407 - Radiation Health TechnicianPerforms duties of radiation monitor, radiation surveys, gas and liquid analyses with knowledge of the medical aspects relating to personnel exposed to ionizing radiation. Directs and administers the personnel dosimetry program. Maintains radiation exposure records as part of the health records.8404 - Field Medical Service TechnicianProvides medical and dental services for personnel in field units. Provides technical and administrative assistance to support the mission and functions of the Navy and Marine Corps field units. Maintains organizational level AMAL’s and ADAL’s. Assists in the procurement and distribution of supplies and equipment for field use and combat areas. Maintains field treatment facilities. Renders first aid and emergency medical and dental treatment to unit personnel/combatants. Coordinates and performs medical evacuation procedures. Ensures observance of field sanitary measures and preventive measures in specialized warfare. Conducts first aid and health education training programs. Show less

    • Texas Army National Guard

      Jan 2009 - Jun 2019
      Medical NCO

      Provide administrative and logistical support to the Division Surgeon Cell, I&S Co., HHB 36ID

    • Central Research, Inc.

      Nov 2016 - Mar 2019
      General Clerk I

      • Sort Files, Identify files for repair, Assemble physical files• Interfiles and fastens documents into files, Retrieve files• Generate manifests, Prepare files for shipping• Generate screen prints and barcodes, Perform searches and queries, Scans file barcodes, Verify data and updates data• Scans and adjust documents, Photocopy documents• Deliver files to identified destination,• Update systems from barcode scanning or keying• Reviews file for final action steps and secures loose documents• Place files on shelves, Prepare materials for destruction• Knowledgeable of contract performance requirements and acceptable quality levels for assigned tasks to achieve contract compliance Show less

    • NESC Staffing/Palo Alto Networks

      May 2019 - May 2019
      Technical Support Engineer

      1. Technical Support Engineer(contractor), Palo Alto Networks, 3901 Dallas Pkwy, Plano, TX 750931.1. Provided post sales technical support to Palo Alto Networks end user customers via web, email, and phone.1.2. Provided technical support to customers and partners through troubleshooting, configuration review, and best practices.1.3. Provided fault isolation and root cause analysis for technical issues.1.4. Enabled customer success by providing improved methodologies end users via up-to-date technical documentation: training materials, manuals, troubleshooting guides, etc. Show less

    • SOLAI & CAMERON, INC./Fujitsu America

      Jun 2019 - Apr 2020
      Information Technology Contractor

      1. Command Center Desk Analyst (contractor), Fujitsu America Inc., 2821 Telecom Parkway, Richardson, TX 750821. 2 ½ month project providing remote support and troubleshooting to onsite technicians for network (Cisco 2960) switch replacements at multiple customer sites.2. 4 ½ month project providing remote support and troubleshooting utilizing ping, RDP and SCCM to onsite technicians installing pin pad payment stations at multiple customer sites.3. 1 ½ month project providing remote support and troubleshooting for Xerox printer Andriod tablet firmware update installation.4. ½ month project providing remote support and troubleshooting for HP registers: re-imaging select registers utilizing SCCM, RDP and proprietary software.5. 9 months: in all projects, provided layer 1 and 2 network troubleshooting to resolve network connectivity issues, utilizing basic tools: ping; logging into Cisco switches via 'Putty' and utilizing show commands (“show interface status”, “show port-security address”, etc.) and verbally coaching store associates remotely to trace user network from user end station to wall socket to Telco closet to patch panel to network switch. Show less

    • Infosys

      Nov 2020 - now
      Senior Tech Support Associate – Infra at Infosys

      Provide specialized support to consulting and technical teams by contributing to various stages of the software development life cycle. You will assist the team and other Tech Support Associates by providing production and maintenance support, conducting root-cause analysis of issues, ensuring high quality and on-time customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency.

  • Licenses & Certifications