John Cardile

Experience

• 

  Custom Call

  Jul 2008 - Jul 2009

  Senior Customer Relationship Manager

  Role Function:Provided accurate information about Westpac products in line with policies and procedures as well as achieving sales targets on a daily basis. • Provided ongoing support for team in regards to sales and compliance• Made outbound cold and warm sales calls• Regular meetings held with myself & other team managers to provide first hand feedback from customers to clients which articulated areas required for improvement to support continual conversation of leads with maximization of data provided Show less

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  Real Insurance

  Jul 2009 - May 2012

  Assistant Team Leader

  Role Function:Responsible for day to day running of high team performance as well as ongoing coaching of 13 sales agents.• Motivated, managed and coached individual and team performance • Facilitated daily team meeting to direct focus of the team• Managed onboarding of new hires• Ensured sales and service targets are met and exceeded• Design and implement incentive programs to ensure positive team performance and moral• Managed IDPs to ensure professional and development of team career within the company• Liaise with business units to ensure smooth running of day to day duties (Underwriting, marketing, L&D etc.)• Correct documentation of coaching and sales targets• Assisted with performance management Show less

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  Rent Smart

  May 2012 - Oct 2012

  Debt Collection Officer

  Role Function:Main duties consisted of attending daily team meetings to set the focus and target for the day and contacting account holders to achieve win win outcome for both the account holder and the owed party through empathetic and solution driven conversations.• Managed assigned accounts with up to date data• Communicated with external debt recovery agencies to achieve positive outcome • Provided structured plans to account holders to ensure finalization of debt• Achieved personal and team targets consistently• Actively shared learnings and best practices with team Show less

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  ANZ

  Nov 2012 - Dec 2015

  Role Function:Responsible for retaining and actively managing Life Risk products through a phone based approach in line with ANZ Wealth strategy. Also through effective coaching and sharing of knowledge, I am have developed a high performing team of 7 agents. • Retained existing Life Risk client policies through solution based conversation• Achieved individual targets assigned by Team Manager 133% to target• Helped manage workload for the team as well as KPI management• Supported retention teams to achieve targets through effective and daily coaching• Built strong relationships with Life Risk Management, Product and loyalty teams • Selected participant of the ANZ Journey to Advice and mentoring program to develop strong understanding and exposure to the advice industry• Implemented LEAN Fundamentals to improve efficiency of Shared Inbox workload • Responsible for team compliance for ANZ policies and procedures• Delivered system and process training for new hires as well as ongoing coaching• Assisted management with 60 – 90-day performance reviews• Completing Diploma of Financial Planning • Managed and implemented change within assigned responsibilities e.g. Script and procedures• Maintained knowledge of product and processes• Actively attended management and team meetings to provide customer challenges • Selected to attend Team Elite quarterly function (selected to attend all 4 events). Event held by ANZ Wealth for high performing individuals in the Life Risk, Retention and Direct Life Insurance sales team • Recipient of the Take Charge and Excel Award from ANZ Head of Contact Centre, Mr. Jay Tutt Show less Role Function:Responsible for converting incoming calls to sales as well as making follow-up outbound sales calls. Kept all relevant customer and business record up to date e.g. IKnow system. Also responsible for converting incoming referrals by other parts of the business to sales• Lead by example through over achievement of targets (Life & General Insurance) and sharing sales skills• Worked with management to seek structured feedback regarding professional development• Identified training gaps & provided feedback to agent and team leader • Kept u to date with ANZ policies and procedures• Completed RG146 (Generic Knowledge & Life Insurance)• Assisted management with Quality Assurance call marking and providing feedback• Selected to attend Team Elite quarterly function (selected to attend 3 events) Show less

  • Senior Retention Specialist

    Oct 2013 - Dec 2015

  • Senior Direct Insurance Sales Specialist

    Nov 2012 - Oct 2013
• 

  Business Telecom Australia

  Feb 2016 - Jul 2017

  Business Development Manager

  Role Function:Responsible for new business in Sydney across SME clients through a face to face approach in line with Business Telecom strategy. This is achieved through effective sales & persuading skills & communication to niche’ market for their onsite telecommunications solution

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  ORS Group

  Jul 2017 - Jun 2018

  Employer Account Manager

  Role Function:Responsible for providing support, training and mentoring to staff members at the both Sydney Metro and Western Sydney offices. My role involves training, supporting and developing our business development and to create employment opportunities for those searching for meaningful employment within the local community.

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  APM

  Jun 2018 - Feb 2022

  Responsible for leading team within Northern Sydney ESA, managing the department guidelines & APM Performance between 2 site locations to achieve employment service Star ratings through meeting consistent KPI measurables. The Business manager role requires providing support, training, and mentoring to staff members at both Chatswood and Brookvale offices. My role involves staff management, sales training, supporting team, and Performance management & Strategic & Future Planning Role Function:Responsible for providing support, training and mentoring to staff members at the both Sydney Metro and Western Sydney offices. My role involves training, supporting and developing our business development and to create employment opportunities for those searching for meaningful employment within the local community.

  • Business Manager

    Nov 2019 - Feb 2022

  • Employer Account Manager

    Jun 2018 - Nov 2019
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  ORS Group

  Mar 2022 - now

  Business Development Manager with a passion for building meaningful relationships and driving growth through strategic partnerships. Dedicated to helping others succeed and fostering a collaborative environment. - Networking and community building- Identifying and capitalising on new business opportunities- Developing and executing effective strategies- Building and maintaining strong relationships with clients and partners- Collaborating with cross-functional teams to drive business results- Staying up-to-date with industry trends and market analysis Show less Support & Performance Coordinator/Coach Role Function:This role is responsible for monitoring and improving the overall performance of individuals working in their allocated areas, and supporting all new employees through the completion of an effective and high quality company induction. This includes ensuring that the company induction remains tailored and the ongoing support with staff to succeed in the roles through guidance and strategizes provided.This Key role, provides ongoing support and assistance to ORS’ consultants & Leaders which contributes positively to staff performance, satisfaction and retention. Show less

  • Business Development and Relationship Manager

    May 2024 - now

  • Onboarding and Retention Manager

    Aug 2023 - Apr 2024

  • Strategy and Performance Coordinator at The ORS Group

    Mar 2022 - Aug 2023