Vitaly Pro

Experience

• 

  Call-Contact center Utel

  Jan 2006 - Apr 2007

  Operator

  - accepting calls;- consulting in configuring mobile services;- receiving complaints;- financial consulting;

• 

  Voice Telecom Ukraine

  May 2007 - Feb 2008

  Technical consultant

  - Customers consulting;- analysis of customer requirements;- products presentation;

• 

  Sippy Software, Inc.

  Dec 2010 - Mar 2013

  Technical Support Engineer

  - trouble-tickets intake and handling;- management and supporting clients servers and applications.- installing and configuring client's equipment;- remote servers administration (FreeBSD, Linux);- upgrade software,- Communicating with developers, sales and billing department;

• 

  Orga Systems

  Mar 2013 - Sept 2014

  Support Engineer L2

  - Provides 2nd level technical support for customer;- Troubleshooting activities for quick problem resolving (logs analysis, restarting services, problemlocalization, searching for workarounds, open bugs);- Investigate the system failure reason;- Working with Development team to resolve more advanced issues- Preparing of scripts and workarounds- Supporting user acceptance tests

• 

  Luxoft

  Sept 2014 - Dec 2015

  Support Engineer/DevOps

  - Communication with development team, product owners and business users- Maintain and control infrastructure and web application configurations- Defining release strategy for each product version- Building and deploying application (maven, tomcat)- Manage CI server (Jenkins).- Automating repetitive tasks.- Preparing environments for developers

• 

  Intellias

  Dec 2015 - May 2019

  DevOps

  • DevOps Team Lead

    Apr 2018 - May 2019

  • DevOps

    Dec 2015 - Apr 2018
• 

  Ring

  Aug 2019 - Oct 2020

  Senior DevOps Engineer
• 

  Netframe

  Aug 2021 - now

  Chief Technology Officer