Matthew Johnson

Experience

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  Australian Cable and Telephony

  Nov 1998 - Jan 2000

  Team Leader/Field Manager

  Responsibilities:• Leadership and Management of a Door to Door Telecommunications residential sales team, including new staff induction and training.• Responsible for Multiple monthly sales targets set by channel and performance management• Complaint management and resolutionAchievements:• Highest performing team 4 months in 1999, 8 months in 2000 and 7 months in 2001• Highest performing channel 2000 and 2001This role includes the promotion to Team Leader after 3 months of employment. Promotion based on outstanding sales performance. Show less

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  Sales Engineering (DataCom)

  Jan 2000 - Jan 2003

  Sales Manager/Trainer

  Responsibilities:• Leadership and management of a direct sales team, 80 sales staff and 6 team leaders.• Advertising, interviewing, training and induction of new sales staff approximately 30 per week.• Handling of Quality assurance issues including complaint management and resolution.Achievements:• Increased sales volume from 0.3/hr. to 2.8/hr. consistently.• Reduces attrition rates by 60% by mentoring staff to focus on closing the sale and maintain professionalism, whilst encouraging a fun, competitive team oriented culture.This role includes the internal promotion from telemarketer to team leader and then to floor manager. Show less

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  Melaleuca

  Jan 2003 - Dec 2004

  Customer Service Manager

  Responsibilities • Leadership, monitoring and motivation of team leaders and contact centre staff• Organisation and leadership of a contact centre, 40 staff and 3 TL’s• Responsible for monthly and quarterly performance reviews including fortnightly team leader coaching and development.• Training and coaching of new staff• Complaint management and resolution of customers and staffAchievements • Increased team leadership and staff competency.• Reduced complaints by 37% through effective training of staff and shuffled teams based on experience and skills• Reduced average call time from 5 minutes to 3 minutes and average wait times from 4 minutes to 2 minutes on average. Show less

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  Lanteri Partners, wealth Mangement Group

  Dec 2004 - Mar 2007

  Business Development Manager

  Responsibilities:• Autonomous role, cold calling on executives, appointment setting.• Liaising with new and existing client base to expand financial portfolio.• Confirmation of sales, including complaint resolution and re-selling cancellations.Achievements:• Achieved bonus 2005 with 68% confirmed seating rate• Achieved bonus 2006 with 70% confirmed seating rate• Decreased cancellation rate by 58% 1st confirmation and 26% 2nd confirmation

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  KarelCAD

  Mar 2007 - Dec 2007

  Business Development Executive

  Responsibilities:• Account management (80 clients)• Lead generation and sourcing new business..• Focus and positioning as a business professional.• Responsible for understanding the competition, the territory and market penetration.• Updating CRM databaseAchievements:• Increased territory by 8%• Increased overall KPI's by 3% during the GFC• Assisted colleagues to achieve set targets

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  CSIRO

  Mar 2012 - Nov 2012

  Student Commercialisation consultant

  Worked closely with scientists and BD staff to develop a commercialisation plan as a final thesis for my Master of Business Degree. Report included a presentation to staff and lecturers as well as a 60 page report detailing the entire commercialisation process for the specific technology of which cannot be disclosed due to NDA's.

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  Private Consultation

  Jan 2013 - Jan 2016

  Business Development Consultant

  Consulting to new venture start up and existing business that are either struggling with formulation of a business plan or tweaking a current business model. I am currently working with a few SME's within the online web-hosting and construction industries. I can help with any type of business development need including sales, leadership and management, legal frameworks including patenting and copyright law, marketing, finance and commercialisation.

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  Metrohm Australia & New Zealand

  Mar 2014 - now

  Product Manager for Retsch and Microtrac MRB product portfolio. Covering the Australian, New Zealand and Oceana region. Retsch are the market leaders in sample preparation. Including milling, sieving and assisting for laboratories and industry. Microtrac MRB for Camsizer for particle characterisation of size and shape , sold into the laboratory, academic and mining sector. Laser diffraction with Microtrac Sync, Dynamic light scattering with Zeta potential and solutions for online/at line DIA and laser diffraction. Previously managed the Anton Paar product range Microwave technologies including synthesis and digestion, particle sizing and zeta potential. Show less Managed the Victorian territory for Anton Paar, Retsch, Retsch Technology and Analytic Jena.Products include density, refractometry, flash point, viscometry, distillation, automation, polarimetry, rheology, ICP, AAS, MS, UV-Vis, milling, sieving, particle characterisation.At MEP we provide tailored solutions to research, process, manufacturing, laboratory and industry. MEP is a merger of Metrohm and Anton Paar, established in order to provide state of the art equipment and exceptional service within the Australian scientific sector. Show less

  • Regional Manager East

    Jul 2024 - now

  • Business Manager

    Dec 2022 - Jun 2024

  • Product Manager

    Jul 2016 - Dec 2022

  • Territory Manager

    Mar 2014 - Jun 2016