Experience

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  Raya contact center

  Jan 2015 - May 2016

  International account advisor

  - "Etisalat UAE English Mobile Services Customer Service".• Resolved product or service problems by clarifying the customer's complaint; determined the cause of the problem; selected and explained the best solution to solve the problem; expedited correction or adjustment; followed up to ensure resolution.• Cross-sold Etisalat UAE products while serving the customers.

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  Aspire training solutions

  May 2015 - Jan 2016

  Facilitator

  - “International Labor Organization’s” Project.- “Community and Corporate” Training.• Participated in work safety and occupational health training for blue collar workers.• Raised awareness among workers regarding The Labor Law.• Promoted awareness of the bad effects of violence among preparatory school students.• Facilitated teambuilding trainings for corporates.

• 

  National bank of egypt (nbe)

  Jan 2016 - now

  • Handling a portfolio with a total balance of 50Million Egyptian Pounds.• Prepare Credit Proposal Memorandum (CPM) that presents the proposal facility package and the associated terms & Conditions & Collateral and Covenant.• Prepare Basic information Report including (History of Customer, illustrate of ownership and management, Type of Credit product rendered, purchasing and selling policy )• Credit Report – fully detailed including Purpose of Finance, Repayment source Industry analysis, SWOT analysis, Financial Statement analysis, Financial projection assumption and determination of financial Gap, Management analysis, Risks and its mitigation ways.• Prepare Scientific projection, spread sheets, analysis of financial statements, cash flows, sensitivity analysis in order to measure the ability of client to pay financial payment ( CPLTD +Interest ).• Complete loan applications, including credit analysis and summaries of loan requests, and submit to Credit Committee for approval.• Maintain the relationship with existing customers while focusing on actively seeking out new relationships for the bank.• Prepare marketing calls to potential customer to define Credit facilities product that matches customer needs.• Follow up to ensure ongoing compliance as per approved terms and conditions and to monitor account operations, review, approve or recommend transactions memos.• Attend client calls/ site visits to assess the clients' business and financial performance.• Review credit expiries so as to ensure timely renewal of facilities and constantly follow-up with clients to enhance facility utilization.• Organize credit files and regularly update then to include latest financials, recent Commercial register in addition to all necessary documents.• Prepare annual, quarterly and monthly reports about the profitability, loan loss provision and all reports relevant to the team’s portfolio. Mostrar menos • Acting as "Cash Area & ATM Supervisor" during his absence.• Handle the flow of cash in the branch.• Prepare the above branch's limit from national and foreign currencies to be sent to Central Bank.• Removes money cassettes from NCR ATMs, and replenishes the cash and machine supplies, such as Logs, receipt paper.• Counts cash deposits and foreign currencies exchanged by customers, and compares to transactions indicated on the detailed cash movements (Cash withdrawals - deposits etc.) from the ATM.• Records transaction information on reporting system, and notifies designated personnel of discrepancies.• Tests machine functions, and balances machine cash account, using electronic keypad.• Corrects malfunctions, such as jammed cash or paper, or calls repair personnel when ATM needs repair. Mostrar menos

  • SME's Senior Credit Analyst and Relationship Manager

    Jan 2019 - now

  • Acting as "Cash Area & ATM Supervisor"

    Jan 2018 - Jan 2019

  • Bank Teller

    Jan 2016 - Nov 2019