Experience

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  Nolimit sri lanka

  Apr 2013 - Apr 2015

  Sales & customer relations executive

  • Warm welcoming the customers to the boutique and briefing about the facilities and services provided by the store.• Keep the customers informed about the latest discounts and special offers.• Listen to the customer feedbacks and keep informed the store manager.•Handing customer complaints and providing necessary support to maintain the repeating customer base.• Assist in the operation of cash registers as needed.• Cross selling & up selling products as often as possible. Show less

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  Aitken spence hotels

  Mar 2016 - Jun 2017

  Front office receptionist
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  One&only resorts

  Jun 2017 - Nov 2020

  Senior guest service agent

  • Oversaw fast-paced front desk operations and guests' needs at a busy facility.• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills...etc. Show less

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  Aquaplus

  Dec 2021 - now

  Customer relations executive