Experience

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  University of canterbury

  Jan 2013 - Nov 2014

  Academic tutor

  Providing personal tutor classes for Academic Writing, Econometrics, Statistics for Psychology and Mathematics.

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  Teasme

  Feb 2013 - Jan 2015

  Retails store assistant; supervisor

  Trained for 6 months to become a junior tea specialist. Retail assistant - able to assist and advise customer with the suitable traditional tea of their preference. Experienced tea maker with broad knowledge on Chinese, Taiwanese, Japanese and English tea. Able to multitask very well when given the responsible to manage POS cashier system and at the same time make tea for the customers and also clean. Trained well to work under pressure with efficiency and under the expected time allocated for each task. Show less

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  Spotlight retail group (srg)

  Aug 2015 - Jan 2017

  Ecommerce operations administrator

  - Problem solving issues that occur with the E-commerce system.- Develop SOPs (Standard Order Procedure) for reference of the team.- Directly assist customer with enquiries about payments, orders and product information. - Facilitate training and development for team members to ensure strong knowledge on the system and a positive working attitude. - Referred as the subject matter expert for constant advice and support for team member and all Spotlight and Anaconda stores in using Neto software, SAP, Advance Excel application and Hybris (stock) Management Council that involves complex steps and protocols. - Immediate decision making for customer satisfactory while liaising with customer care team. - Assisting ecommerce content team for direct translations on products from English to Malay language and also improving the display language for catalogues and online banners. - Become a fast medium of communication between stores and customer service to resolve problems with customer and customer's online orders.- Assist in managing risk of fraudulent orders and misuse of payment methods. Show less

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  Shell

  Apr 2018 - Apr 2019

  Hr advisor

   Act in a consultative role in handling employee and manager HR related queries through support in data, policies and processes, enabling them to perform organizational effectiveness towards positive business outcomes Collaborate across functions (Downstream, Upstream, Global Function, etc.) to identify gaps and provide HR solutions to business needs Perform incoming and ongoing analysis of current Payroll, Benefits and Remuneration in terms of process, systems utilization, and requests to influence in HR analytics leading to discussion and informed decisions Provide coaching, facilitation and process development to the team with consistent brainstorming sessions which covers analysis and problem solving of complicated cases. Adhere to Compliance rules, Audit requirements, Retention, Reporting and all queries needing official documentation purposes.  Leading the scope in Employee Letters – worked closely with the policy team to fix ways of working in providing documentation to employees.  Provide advice to employees through telephony in all possible areas of HR queries. Exposed to various new queries that have highly build my knowledge in the policy. Show less

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  National instruments

  Apr 2019 - Sept 2021

  Regional planner

   Fulfilment of orders for Asia and Oceania region  Managing product allocation based on prioritization and large value orders to ensure high impact on business Collaborating with stakeholders globally to synchronize the needs of fulfillment for key customer accounts from all business units namelyAir Transports, Semiconductor, Medical etc.  Working closely with production team of engineers and operators to ensure smooth process of product build and shipment.  Provide expertise to trouble shoot incoming issues regarding shipment to assist customer in obtaining the best after sales service.  Perform analysis on revenue made on every end of quarter and produce forecast for the next quarter to improve revenue target.  Build “Continuous Improvement” ideas to improve process and cost cutting methods into daily task accessible by all planners. Show less

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  Reader axis

  Jan 2022 - now

  Proofreader

  We are a certified proofreading body with experience in academic writing and proofreading for more than 5 years. Our portfolio includes undergraduate papers, Master's dissertations, journal articles, as well a Ph.D. thesis. Our vision is to help students and academic writers upgrade their academic writing by using the foundation and basics of the English language by identifying common errors and opportunities for improved vocabulary and structure. A second look is always useful in identifying errors and correcting them. At Reader Axis, we acknowledge the strength in writing and upgrading the skills to a professional academic writing level. Show less

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  Uglyfood

  Jun 2022 - Oct 2022

  Customer service lead
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  Shell

  Jan 2023 - now

  • HR Operational Excellence Advisor

    Oct 2024 - now

  • Senior HR Advisor

    Jan 2023 - Oct 2024