Experience

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  Hgs - hinduja global solutions

  Jul 2010 - Jul 2011

  Customer service executive

   Handled customer calls and provided resolution for their queries, request & complaints.  Online Trouble Shooting For No Browsing and Slow Browsing for DSL Broadband. Online Modem Configuration, Mail Configuration for DSL Broadband. Providing Online Support for WIFI and Virtual private Network (VPN). Awarded Best agent for the process and best rewarded in (ICE - Instant Customer Engagement).

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  Aegis global solutions ltd

  Apr 2012 - Oct 2013

  Customer service executive

   Handled customer calls and provided resolutions over the phone. Managing the new hire team for Call handling, Product and Process specifics.  Call Audits and providing feedback to the agents.  Handling a 5-10 member team. Plans, Schedules and directs a group of Customer care consultants by understanding, interpreting and leading the team’s strategy and operating objectives, and Administering the department’s Business strategy at the team level

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  Mmc infotech solutions

  Nov 2013 - Feb 2015

  Senior executive

   Responsible for operational excellence, productivity and development of the operations team as it supports our client’s business needs.  Evaluate the results of the operation regularly and systematically by analyzing reports, listening to calls taken, and working with other team members. As a SME (Subject Matter Expert), Audited calls for time and motion analysis and provided analysis to the clients.  Handling escalations which require resolution at a higher level of support to retain the existing customers. Show less

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  Yes bank

  Apr 2018 - Jul 2021

  Phone banker
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  Hdfc bank

  Jul 2021 - now

  Deputy manager