Alicia Stuart

Experience

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  Navy Marine Corps Relief Society

  Jan 2009 - Jan 2011

  Chairman Of Caseworkers

  • Interviewed clients to assess their needs, analyze financial situations and provided guidance to support active duty military and families.• Provided financial counseling and monetary assistance to qualifying service members and their families.• Completed financial budgets for service members using Excel spreadsheet and recorded case notes for follow-up.• Conducted background research on clients to determine discrepancies and verified financial hardship following policies, procedures, guidelines and processes of the organization.• Overseer of volunteer program case workers with responsibilities as the following: trained 15 volunteers and managed volunteer weekly schedule.• Assisted in research, creation, and implementation of mailing information for donations for the upcoming pledges and managed volunteers to assist in proper execution.• Coordinated social events for volunteers and military personnel. • Collaborated with the Director with the planning and execution of the annual fundraising events, tasks include but not limited to; managing correspondence, invitations and RSVPs, managing vendor and scheduling of different command events.• Maintained confidential case notes for up to 30 cases weekly.• Recommended appropriate follow-up for all cases reviewed. • Established rapport with several military command leadership to assist military members and to keep them abreast of all changes to policies and military pay charts to service military members adequately.• Procurement of office supplies.• Coordinated workshops for active duty military and their families, such as budget for baby and financial deployment readiness. Show less

• 

  ARAMARK

  Jan 2011 - Dec 2015

  Administrative and HR Representative
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  Zeiders Enterprises, Inc.

  Nov 2012 - Nov 2016

  • Ensured delivery of monthly, quarterly and annual membership goals and manage a weekly revenue forecast. Rollout sales business rules, practices and policies to sales territories. Lead marketing and sales strategy in creating and maintaining key relationships. • Developed recruitment strategies requiring job posting optimization, recruiting marketing channel development and job board procurement.• Provided up to date information to all necessary stakeholders through Customer Relationship Management system and forecasting. Collaborate with peers to ensure value proposition of all programs is known throughout the value chain.• Monitored markets and industry trends to determine partnership development opportunities. Provided training to over 55 corporations in establishing strategic partnerships to hiring initiatives for military spouses.• Provided quality assurance for the organization to ensure contract was meeting the standards of the government customer. Created Standard Operating Procedures and leading practices that are being utilized by account management team and liaison staff.• Generated financial budget for team travel and offsite events. Prepared and delivers presentations as needed to military spouses, client, government officials, peers and management. Actively participate in career fairs virtually and in person.• Conducted briefings on program to more than 50 installation point of contacts and human resource personnel; articulated and managed commitment and expectations clearly. Show less • Created most robust weekly report that became the liaison gold standard – shared for training purposes. • Achieved and exceeded key performance indicators in all areas of call management, customer service, closing of a call and overall performance.• Serve in the role of MSEP account manager in their absence and provided assistance to more than 30 partners and installations, maintaining the programs continuity.• Awarded recognition for planning of off-site event and in the vetting of MSEP potential partners by completing backlog of applications resulting in 85 percent workflow improvement and minimized processing time of vetting prescreening process by more than 50 percent.• Provides support to MSEP account manager with job fairs, weekly reports, monthly calls and other administrative duties.• Prepares electronic correspondence of briefs, point papers, informative documents and thirteen weekly reports as requested in a timely manner.• Authored Standard Operating Procedures (SOP) for vetting potential partner process and call center issues.• Independently facilitated vetting process for potential partner employers through company research and pre-screening interviews to ensure they meet proposed criteria in compliance with program guidelines.• Collaborate with DoD to implement a comprehensive strategy for recruitment, vetting, orientation and training of MSEP potential partners with special emphasis on helping them understand military culture, the value of military spouse employees, and how to recruit, hire, promote and retain them.• Maintain daily, monthly and quarterly metrics for quality assurance and provide trend analysis for reporting purposes. • Spearheaded the planning and logistics of 15 employees for quarterly team training working with senior training manager. • Current in all program training. Show less

  • Military Spouse Employment Partnership (MSEP) Account Manager

    Aug 2015 - Nov 2016

  • Military Spouse Employment Partnership (MSEP) Support Liaison

    Nov 2012 - Aug 2015
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  ADP

  Oct 2016 - now

  • Technical Operations Analyst

    Sept 2020 - now

  • Project Manager

    Oct 2016 - Sept 2020
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  Tech Prep Rising Innovators

  Mar 2023 - now

  Rising Innovator

  Accepted into Tech Equity Collective’s Tech Prep program. Tech Prep is a holistic career coaching program designed to support Black professionals looking to transition into technical roles. Through live and on-demand coaching sessions, playbooks, and workshops, Rising Innovators are equipped with the know-how to successfully navigate their career transition.