David Carlous P.

Experience

• 

  PT Exsol innovindo

  Jan 2014 - Jan 2016

  Support Engineer (Training and Product Knowledge)

  - Supported all clients with training about Topcon Products - Collaborated with Sales team to create demo session to clients Expertise in training of using Total Station, Geodetic GPS, Theodolite - Succesfully to training clients : Freeport Indonesia, Wika Construction, Kementrian PU, Badan Pertanahan Nasional dan daerah, Badan Informasi Geospatioal and others

• 

  Blibli.com

  Feb 2016 - Nov 2020

  • Create and improve all training modules for Sellers• Create and improve all training modules for Internal employees (trade partnership department)• Collaborated with SVP levels at Trade Department to create training soft skill and hard skill for team members via Offline and Moodle (LMS) and also with HR team to join onboarding program to introduced about Blibli Seller activites• Initiated Offline and Online Training for Merchant (Onboarding process, features introduction and Development skills)• Initiated to create and evaluates curriculum development for seller training every month• Collaborated with creative team to produce digital educational material (e.g videos, infographics and content for social media community sellers)• Keep up to date about happenings or features that reflect to sellers partner Blibli (Collaborated with Marketing, PM, UX/UI, and sales team)• Build from the beginning Seller University team at Blibli Show less

  • Senior Merchant Engagement (Training and Communication)

    Jan 2018 - Nov 2020

  • Merchant Promotion Program

    Jan 2017 - Dec 2017

  • Partner Acquisition Specialist - Merchant Resolution

    Feb 2016 - Dec 2016
• 

  LinkAja

  Dec 2020 - Aug 2021

  B2B Customer Operation Specialist (Merchant Operation and Complaint Handling)

  • Development merchant onboarding process and monitoring SLA process of onboarding• Creates new solution materials for support care agent in order to solve problem from merchant • Collaborated with Merchant support team to monitor SLA and develop to solve complaint from merchant

• 

  Blibli.com

  Aug 2021 - Jan 2022

  Senior Talent Development (Learning Development HR)

  Create sharing sessions for employee from the expertsDeliver training for new employees in onboarding programs

• 

  Grab

  Feb 2022 - now

  Asst. Manager Merchant Engagement - Training Lead

  - Leading Merchant Training and Development team - Plan and Design Curriculum for e-learning GrabAcademy on GrabMerchant App - Planning and design live training programs for merchant - Increase number of adoption rate at GrabAcademy - Develop GrabAcademy features on GrabMerchant App- Developing content for e-learning