Nitin Pandey

Experience

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  Teleysia Networks (I) Pvt. Ltd.

  May 2015 - Nov 2016

  Radio Frequency Engineer

  • Analyse the drive test data and identifies problem areas with recommended solutions.• Performing Single Cell Functionality Test (SCFT) of Newly on-air site.• Responsible for maintaining the networks functionality and efficiency.• Optimization of GSM Network, Coverage Optimization employing a change in Antenna Power, Tilt, Orientation, and combine analysis of all above drive test data and suggesting changes.• Provided solutions & resolve the complaints of customers & Recommendations for height reduction of existing site and antenna relocation, and antenna type change to achieve KPI.• Performance benchmarking Test with another operator to strengthen the network, and then drive area by area to improve signal strength and quality. • Generation of reports using TEMS Investigation & & Performed Network Optimization on Highways and in dense Areas. Show less

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  Integrated Wireless Solutions Pvt.Ltd.

  Nov 2016 - Dec 2017

  Radio Frequency Engineer

  • Resource and Team Management for Telecom field operation.• Managed five-plus field resources for a telecom field operation. Handling Network-related complaints and compiling a report.• Responsible for Field Resources' availability, performance, and competence growth.• Track PO and GRN of completed services and WCC, invoicing, and customer portal handling.• Provide data input for workforce strategy, maintain resource projections, and monitor departmental workforce plan implementation.• Optimizing low-traffic sites to satisfy the customer's minimum traffic criteria.• Creating a site allocation plan for the DT engineer for the following day's cutover/swap plan.• Creating an SCFT report for each site and submitting it to the customer for approval. Show less

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  Ericsson India

  Dec 2017 - Feb 2019

  Engineer

  • Monitor and report on the performance of vendors to ensure delivery in line with contractual obligations and performance metrics.• Create and maintain documentation and governance that will enable efficient and effective collaboration between the existing terminal (MPS) and the Project Team.• Plan and conducts regular performance reviews with each major third-party provider along with relevant technology stakeholders.• Ensuring that the crew adheres to safety compliance while working on the job site.• Review and verify vendor invoices for accuracy against their deployed resources and delivered services.• Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions• Monitoring team performance and productivity and ensuring their utilization from the WFM tool.• Managing multiple vendors for field operations. Coordination with the vendor manager for the deployment of quality resources.• Providing training to all Field resources regularly to reskill them to update with the latest technology & Tool.• In charge of organizing TRAI Drive (Government Regularity Test Drive bi-yearly).• Resource and Team management of Telecom field operation.• Benchmark Network Drive management and Filed operation management.• Strategic planning for cluster division through MapInfo among Network Crew.• Quarterly meets with end customers to discuss the outcome of BM Drive.• To prepare solutions, pinpoint internal improvement opportunities, and Initiative for cost reduction. Show less

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  Nokia

  Feb 2019 - Feb 2021

  Project Control Analyst

  • Responsible to track the progress of new Customer POs and Nokia Sales Orders through the creation, implementation (or cancellation), customer acceptance, invoicing, and revenue recognition.• Followed up with internal and external personnel regarding outstanding issues or unrecognized revenue.• Resolved complex billing issues on time to maintain customer satisfaction.• Arrange month-end reporting and analysis for items billed, discrepancy clean up, report findings, and scrubbing reports.• Participating in technical deep-dive reviews and project audits as required.• Work within Swift track, iSupplier, B2B, Nexus, ePIC, Microsoft Access, and Oracle for production, and invoicing.• Created a database, which merged information from accounting and billing departments to synchronize information and alleviate the need for multiple spreadsheets and reports, saving twenty work hours weekly.• Using Advance MS office and Microsoft access to generate multiple reports to track PO and billing status. Show less

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  CBTS

  Feb 2021 - Nov 2021

  Telecom Expense Management Analyst

  • Managed the end-to-end service delivery of complex telecom projects, ensuring alignment with business objectives and contractual obligations.• Led project risk management, budgeting, and resource allocation to optimize operational efficiency.• Implemented billing accuracy strategies, minimizing carrier expenses and identifying discrepancies.• Handled contract renewals, ETF fee calculations, and telecom billing dispute resolution.• Maintained TEM inventory databases and managed unified communication invoices for enterprise clients.Key Achievements:o Delivered 15+ telecom projects successfully to enterprise customers.o Identified billing anomalies, saving the company $100K.o Resolved and managed a $100K dispute with an enterprise customer.o Addressed 200+ contract and billing queries, achieving high CSAT scores. Show less

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  Philips

  Nov 2021 - Dec 2022

  Information Technology Operations Manager

  • Managed multi-million-dollar telecom budget for North America, optimizing telecom spend and identifying cost-saving opportunities.• Contract & Billing Management: Audited telecom invoices, reducing overcharges and achieving savings of $1M+.• Led supplier performance management, improving SLA adherence and dispute resolution.• Ensured accurate billing and dispute resolution, identifying cost-saving opportunities.• Streamlined invoice-to-contract validation, reducing financial discrepancies.• Spearheaded mobile & fixed-line telecom services procurement, ensuring efficient service delivery.• IT Cost Optimization: Implemented strategic cost control measures, optimizing telecom expenses and reducing financial waste.Key Achievements:o Identified billing anomalies, saving over $1M.o Delivered major telecom projects on time and under budget. Show less

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  Tata Consultancy Services

  Dec 2022 - now

  Network Operations Manager

  Responsible to Manage and deliver IT infrastructure services globally of one of Reputed Retail customer having footprint over 50 countries and leading a 70+ members of strong Network technical team. Responsible to Manage day to day operations of the customer Network and responsible to meet all KPI and SLA.