Pamela King

Experience

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  Interactive Business Systems, Inc.

  May 1991 - Jun 1993

  Consultant

  Consultant (Sears Roebuck & Co)• Implemented parts inventory management module for Sears Business Centers.• Created an interface between point-of-sale and client-care systems to track product warranty and maintenance information.

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  Sears, Roebuck and Co.

  Jul 1993 - Dec 2003

  Enterprise Application Portfolio Management (APM) (2003)• Defined principles, policies and procedures to govern IT project investment. Achieved significant cost savings through elimination of “cancelled” projects and better IT project alignment with business goals. Negotiated contract terms with vendor.Full Line Stores Communications (a.k.a. FLS Workbench) (2002-2003)• Online solution to eliminate $5 million annually from stores operating expenses. • Web-based tool integrated WebSphere, BroadVision’s Information Exchange Portal and StorePerform’s store task management software.• Aggressive timeline due to financial penalties incorporated in vendor software contract.• Required close coordination with 5 other programs deploying to stores in the same timeframe.Product Repair Services Maintenance Agreement Re-Launch (2002)• C-level project sponsorship due to ROI estimated at $100 million within three years.• Responsibility assumed at the half-way stage. Required rapid ramp-up.• Program’s IT budget $3.5 million, duration 12 months, 52 IT associates, managed by 9 project managers.• Required changes to all POS applications - approximately 500 programs/modules.• Close coordination with business and training teams to ensure all associates received training and printed materials in a timely manner. Deployment impacted approximately 198,000 retail associates nationwide. Show less Resource Manager, Enterprise Intranet, eMail & Messaging systems (2000 – 2001)• Managed 33 associates, including career development, goal setting, and coaching and performance evaluations. • Ownership of IT / Business relationship with Corporate Intranet service.• Directed the Special Interest Group (SIG) investigating portal technology. Evaluated vendors against company direction and presented recommendation to IT Leadership.• Accountable for Sears Email service, including Lotus Notes and Host mail system. • Identified web-based solution to replace mainframe email. Presented business case to IT leaders.Systems Manager, Field HR Systems (1998 – 2000)• Remotely managed team of 17 associates located in Atlanta, GA.• Responsible for establishing and managing $5 million operating budget.• Responsible for Y2K testing and certification of 40+ HR field applications. • Responsible for Y2K business continuity plan for the facility. Technical Support Manager, Sears Product Repair Services (1997 – 1998)• Performed evaluations of the Computer Aided Routing Application and Lawson Parts Inventory System to identify and address performance issues. • Managed development and deployment of client server product imaging application providing product schematics to service technicians.Senior Technical Consultant/DBA, Sears Direct Response Systems (1994 – 1996)• Managed team of six analysts/programmers supporting the direct marketing business. Created target lists for all specialty catalog marketing campaigns.Systems Consultant, Sears Product Repair Services (1993 – 1994)• Developed PC application to mechanize product installation contractor billing process.• Produced ad-hoc data extracts from Teradata system. Set up a GUI interface for Brand/Product managers to run pre-defined queries. Show less

  • Project Manager

    Feb 2002 - Dec 2003

  • Resource Manager | Systems Manager | Technical Consultant/Database Administrator | System Consultant

    Jul 1993 - Jan 2002
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  Lumtron Technologies

  Jan 2004 - Dec 2004

  IT Consultant

  Responsible for daily client support and training, support for on-site implementation teams and project management for new software development.• Performed product regression testing. Tracked defects through to resolution.• Tracked client requests for product upgrades and desired enhancements.• Performed research to keep current with Document Management and Document Imaging technologies.• Developed and documented a product installation process. • Developed a product upgrade process - including release notes. Show less

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  DS&P Insurance Services

  Jan 2005 - Feb 2012

  IT Director / Project Manager

  Accountable for all aspects of company’s technology investment, including project initiation and planning, hardware procurement, configuration and administration, software selection and implementation, systems and data security, disaster recovery planning and end-user education.Major accomplishments:• Evaluation of Agency Management and Document Management Systems. Selection of XDimensional Technologies’ Nexsure product, contract negotiations. Implementation/system conversion activities included ... ~ assembling project team comprised of representatives from functional departments ~ timeline creation and communication ~ liaison between vendor and 4 business units regarding custom functionality ~ pre-conversion data mapping and data validation ~ establishing document naming standards ~ analysis of application bandwidth needs. Network upgrade implemented. ~ procurement, deployment and training on use of dual monitors• Server virtualization utilizing Windows Server 2008 R2 and VMWare Essentials. Consolidated functionality from 4 physical servers onto a single virtualized machine.• Installation of Cisco PIX firewall to enable VPN connectivity. Laptop setup and preparation of installation package for home computers. Training classes and individual training provided.• Automation of Agency’s contract review process using Adobe Acrobat software. • Automated operational reporting using Nexsure's Custom Reports tools.• Provided daily application support, escalating issues to vendor as necessary.• Represented agency at XDTI user group meetings.• Ongoing monitoring of XDTI software enhancements. Developed training modules for new functionality including documentation and test client/policy data setup.• Created Excel macros for formatting exported schedule data. • Provided ongoing training for MS Office, Adobe, VPN. Created a repository of IT Helpful Hints. Show less

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  Wells Fargo Insurance Services / ATR International

  Apr 2012 - Dec 2012

  Nexsure Implementation Project Manager

  Managed multiple office implementations simultaneously, successfully converting 10 Wells Fargo Insurance offices within 7 months. • Single point of contact for Insurance office co-coordinators regarding Nexsure application setup.• Liaison between individual offices and data conversion team to create business rules unique to each office.• Onsite support and education provided for first two weeks after conversion.

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  Wells Fargo Identity Theft Protection / NewPoint Resources

  Dec 2012 - May 2014

  PMO Project Manager

  Created a formal program to manage Identity Theft Protection (ITP) purchase, benefit and service delivery by third party providers supporting the ITP product. Project involved close collaboration between Line of Business, Business Intelligence, Corporate Manuals and external vendor teams. Three key components of the program ...• Document all ITP Standard Operating Procedures. Identify process improvement opportunities and oversight reporting consistent with heightened Regulatory requirements.• Create an Ad-Hoc reporting capability to enable review of overall program operations as well as drill-down analysis of any anomalies detected.• Completion of sub-projects addressing Regulatory items, including customer communications, call center migrations/scripting reviews and product offer changes. Show less

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  Aon Corporation - Technology Business Management / ITSM & Governance

  Aug 2014 - Jul 2015

  Sr. Project Manager

  - Managed Implementation of Global IT Security Improvement ProgramManaged countries through a 12-week process to ensure compliance with all Global security requirements in 6 categories, including Anti-Virus, OS patching, data encryption and vulnerability scanning for servers, desktop and laptop devices.- Facilitated IT Service Management Process ReviewsFollowing ITIL Framework, facilitate reviews of all ITSM processes (Incident, Major Incident, Problem, Event and Change) looking for opportunities to improve. Global team with representatives from US, UK, India. Documented Action items and assigned ownership to team members. Where appropriate, pulled in additional expertise and monitored through to completion. - Implemented Foundational Release of a Configuration Management System (CMS) leveraging BMC's Remedy/Atrium software Initial release of a Configuration Management System to provide transparency to the business into the Total Cost of Ownership of their applications. Severe budget, resource and time constraints. Project included ...• Gathering, sanitizing, normalizing server, application and client inventory data from numerous sources• Identifying additional enrichment data elements required; modifying Atrium CMDB schema to accommodate this data• Creating data validation and load scripts• Writing SOP's for maintaining CMS data • Designing user friendly GUI to enable authorized users to process data updates• Writing and executing GUI test cases• Creating a detailed User Guide• Training 70 colleagues from across the globe• Product support for the first 30 days of operationProject went into production on schedule and within budget. Show less

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  CVS/specialty

  Mar 2016 - now

  Project Manager

  Managing projects in support of Specialty Pharmacy initiatives.