Adrianne Sanchez

Adrianne Sanchez

Customer Support Coordinator

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  • Timeline

  • About me

    Supply Chain & Operations leader improving Global Supply Chains, high performance teams and Major Programmes Manager.

  • Education

    • Rochester Institute of Technology

      2003 - 2003
      Summer Program in Manufacturing
    • Escuela de Organización Industrial

      2007 - 2009
      Master's degree Logistics, Materials, and Supply Chain Management Supply Chain and Logistics Manager
    • Barna Management School

      2021 - 2021
      Stock Market Program Stock Market, Finance
    • University of Oxford

      2023 - 2025
      Master of Science - MS MSc. Major Programme Management Master of Science

      Діяльність та товаристваMerton College - Saïd Business School, The University of Oxford- The Oxford Union

    • Instituto Tecnológico de Santo Domingo

      2000 - 2004
      Industrial Engineer ENGINEERING Bachelor Deegree in Engineering

      Діяльність та товаристваINTEC Alumni- Mentor

    • Barna Management School

      2019 - 2020
      Postgraduate in General Direction (PDG) Business General Directing Post Graduate specialization

      Діяльність та товаристваBARNA Alumni General Management Program

    • Pontificia Universidad Católica Madre y Maestra

      2007 - 2009
      Masters Degree in Supply Chain and Logistics Management Masters in Logistic Management and Supply Chain Management Masters Deegree

      Діяльність та товаристваPUCMM Alumni

  • Experience

    • Hispaniola Freight Service (HFS)

      Jan 2010 - now
      Customer Support Coordinator

      • Led the transportation of supplies for the emergency response to Haiti’s earthquake. • Reduced logistics costs by 25% through strategic supplier negotiations.

    • Hispaniola Freight Services

      Jun 2014 - Oct 2015
      Special Accounts Director

      • Directed logistics for export operations, implementing cost-saving measures.• Standardised processes to achieve BASC certification, improving export customer pool.• Led negotiations with international customers for import-export services.

    • CDC - Centers for Disease Control and Prevention / Ministry of Health, D.R.

      - Sept 2016
      Lead Consultant

      • Led the design and deployment of the National HIV/AIDS Information System.• Improved data collection and analysis for better policymaking and program management.• Led audit of 100% of existing last-mile service points nationwide.

    • UNICEF

      -
      Supply Chain Strengthening and Coordination Consultant

      • Developed guidelines for supply chain assessments, engaging internal and external stakeholders.• Provided technical support, ensuring successful deployment and implementation of strategies.• Coordinated system-strengthening efforts to promote synergy and knowledge exchange.• Developed innovative supply chain assessment tools to drive system-strengthening transformation.• Developed and facilitated capacity-building programmes for mainstream standard assessment methodologies.• Led new project development teams.• Mobilised a 1.2 MM Euros grant to deploy supply chain system strengthening interventions in the Americas region. Показати менше

    • NG Maquinarias y Consultores, S.A.

      Feb 2004 - Jun 2005
      Assistant Logistics Department

      • Implemented Controlled purchases and manufacturing costs and reduced execution time by 20% while supervising on-site personnel.• Negotiated with suppliers and clients and coordinated material purchases and deliveries for multiple projects, achieving an 18% cost reduction.• Reduced project implementation time by 30% and material purchase costs by redesigning production layouts, storage procedures, material administration, and warehouse activities.• Implemented and operated the company’s accounting system, facilitating a 100% tracking of project costs and enabling financial and fiscal restructuring. Показати менше

    • Fenwal International

      Sept 2007 - Jan 2008
      Senior Manufacturing Logistics Supervisor

      • Ensured efficient handling and provision of inventories from the manufacturing warehouse to clean rooms, achieving 100% compliance with medical device industry requirements and certification standards.• Product Line Transition: Successfully transitioned product lines from an external plant to the Dominican Republic facility, streamlining operations and improving production efficiency.• Delivery Time Reduction: Reduced delivery times from the warehouse to clean rooms by 30%, decreasing machine run-down times and enhancing overall productivity. Показати менше

    • Dirección General de Impuestos Internos (DGII)

      - Jun 2014

      • Reduced document processing time from 5 days to 6 hours by redesigning logistics processes.• Managed a team of 70+, overseeing national logistics and document handling.• Designed and led national deployment of an in-house developed CRM system.• Improved vendors’ performance to 98% by implementing a new M&E methodology and contractual agreements. • Developed and implemented an innovative statistical performance M&E tool, achieving 100% fiscal debt collection efficiency tracking and ensuring alignment with administrative goals.

      • Section Logistics Manager

        Apr 2012 - Jun 2014
      • Management of Taxation control Official

        - Apr 2012
    • Quala S.A.

      Jun 2005 - Sept 2007

      • Reduced delivery times from the National Distribution Centre across the country to final customers by 50%, minimising discrepancies in inventory levels by 90% and improving overall logistics efficiency by 95%.• Enhanced operational KPIs by 78%, ensuring inventory levels met final customer demand consistently.• Achieved 100% compliance in dispatched order quality, quantity, and timeliness, adhering to transportation and dispatch procedures and managing customer returns and logistics supplier payments. • Negotiated with and selected carrier companies, coordinated their operations, and monitored performance, achieving a 35% improvement in delivery efficiency with a cost reduction of 20%. Показати менше • Expanded the department’s operational scope while implementing new methodologies and tools to Monitor and control operational costs, implementing efficiency plans that decreased expenses by 50%. Optimised material reordering procedures, resulting in a 200% increase in efficiency.• Managed raw and packing material inventories, ensuring 100% accuracy of data input and track and trace of products. Analysed data promptly, creating value by identifying and implementing improvements.• Established robust controls for validating material entry and exit in internal and external warehouses, ensuring 99% accuracy in physical and system records and enhancing security. Показати менше • Redesigned warehouse layouts and core system processes, implementing enhanced controls and data analysis methods that resulted in 100% operational improvements.• Designed and implemented a new handling system and organisational structure for production plant warehouses, reducing physical inventory time from 5 days to 6 hours and increasing efficiency by 95%.• Established and managed physical and digital warehouses for raw and packing materials, overseeing operational and logistics systems, budgeting, and cost management, ensuring seamless internal and external distribution, and improving operational and cost KPIs by 150%• Negotiated with suppliers, contractors, carriers, and logistics partners, achieving a 60% cost reduction and 98% consistency in supply delivery, enhancing overall logistics performance. Показати менше

      • Dispatch Supervisor

        Jan 2007 - Sept 2007
      • Material Supervisor

        Jan 2007 - Jan 2007
      • Warehouse Engineer

        Jun 2005 - Jan 2007
    • PLASTIFAR, S.A.

      Jan 2008 - Jan 2009
      Material Manager

      • Reduced customer returns by 15% and associated costs by 20%, improving finished goods' integrity and timely distribution.• Increase operational efficiency by 30%, transforming operational processes and controls, including warehouse layouts and M&E distribution systems, and transitioning to SAP, enhancing IT capabilities.• Achieved a 10% cost reduction in operational expenses in negotiations with suppliers, contractors, and carriers to procure necessary consumables, equipment, and services.• Led national and international warehouse and logistics operations and material handling for a team of 100+, ensuring efficiency and accuracy. Показати менше

    • Banco Nacional de las Exportaciones

      Jan 2017 - now

      • Reduced logistics costs by 25% through strategic supplier negotiations and process improvements.• Managed strategic plans and budgets for operations, debt recovery, and compliance.• Led the transformation to SaaS of the operations and database of the organisation. • Directed the creation and implementation of Strategic and Business Plans.• Implemented KPI systems and Balanced Scorecard to measure and enhance performance.• Led the design, standardisation, and documentation of 100% of the organisational policies and processes. • Designed and implemented KPIs and M&E systems and trained personnel in process optimisation.• Led the organisation’s membership process to the lead global ECA and Factoring organisations.

      • Operations Manager

        Nov 2020 - now
      • Strategic Planning Manager

        Jan 2018 - Nov 2020
      • Senior Strategic Planning Analyst

        Jan 2017 - Jan 2018
    • Universidad APEC

      Jan 2017 - Jan 2019
      English Teacher

      • Teacher of English as a Second Language at APEC University

    • Barna Management School

      -
      SME Consultant

      • Led improvement projects for SMEs, enhancing operations and strategic planning.

    • UNICEF Latin America and Caribbean

      - Sept 2024
      Capacity Building Consultant

      • Designed and facilitated capacity-building training that fostered engagement and knowledge sharing across the LACRO region.• Delivered a Trainer of Trainers programme to equip supply, programme, and planning staff with facilitation skills for national supply chain strengthening.• Provided ongoing support and resources to help participants implement the methodology in their countries.

  • Licenses & Certifications

    • Registration of Film agent

      Dirección General de Cine (DGCINE)
      Jun 2021
    • 4 Pilars of Execution Manager Certification

      FranklinCovey
  • Honors & Awards

    • Awarded to Adrianne Sanchez
      MESCYT Scholarship Ministerio de Educación Superior Ciencia y Tecnología (MESCYT) лип 2008 р. Awarded with a scholarship by MESCYT to study a Master’s Degree in Supply Chain and Logistics Management at PUCMM and EOI.
    • Awarded to Adrianne Sanchez
      Awarded with a PUCMM's Scholarship Pontificia Universidad Católica Madre y Maestra (PUCMM) сер 2000 р. Awarded with a scholarship by PUCMM to study a Bachelor degree in Law.
    • Awarded to Adrianne Sanchez
      PIES 2000 Scholarship Instituto Tecnológico de Santo Domingo (INTEC) сер 2000 р. Awarded INTEC's scholarship under its "Programa INTEC con los Estudiantes Sobresalientes (PIES)" to study Industrial Engineering bachelor degree.
  • Volunteer Experience

    • Mentor

      Issued by Instituto Tecnológico de Santo Domingo on Sept 2020
      Instituto Tecnológico de Santo DomingoAssociated with Adrianne Sanchez