Romulo Bertegz

Experience

• 

  MJV Technology & Innovation

  Dec 2000 - Aug 2002

  Java Software Developer
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  IBM

  Sept 2002 - May 2005

  Full-stack Developer

  Senior Java Developer (Sun Certified 2004) responsible for developing client-server applications using best practices in terms of architecture and design patterns.Main technologies: Java (J2SE/J2EE), Javascript, HTML, CSS, SQL, PL-SQL, IBM DB2, IBM Websphere.

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  TIM Brasil

  Jun 2005 - Nov 2019

  - Led a team responsible for designing and delivering the top of customer experience through a high performance, scalable, secure and omni-channel platform based on Web Portals, Mobile Apps, Chatbots and Data Analytics;- Responsible for the full lifecycle of software development, delivering more than 60 projects per year, being responsible for gathering business requirements and user stories, designing and architecting technical solutions, development, test, deploy, babysitting as well as conducting RFP’s, Proofs of concept, project execution overseeing, project planning, budget management, negotiating with suppliers and internal / external customers; - Led over 15 staff members (Project Managers, Architects and Consultants) by hiring, setting performance objectives, coaching, mentoring, developing their skills and promoting genuine engagement in the sense of ownership (accountability);- Accomplished a full redesign customer experience for Self-Caring App using Design Thinking and Agile Methodologies, achieving an increase from 500,000 to 7,500,000 of monthly users, decreasing 11% of human contacts and been awarded in “ABEMD 2017 – Digital Mobile category”;- Established a team to monitor and sustain business and technical performance KPIs to continuously improve the digital channels, achieving the following results in 2 years: # 99.5% of digitals applications availability; # +7MM sessions per day over digital channels (growth of 62% YoY) representing an 85% increase in digital revenue and a 25% reduction in customer support costs; # 26% increase in the onboarding of new Pre paid customers through a full digital experience. Show less - Delivered best-in-class applications through scalable, resilient, secure and cost optimized architectures to Value Added Services, such as a Service Delivery Platform, which is a platform responsible for charge and delivery of Value Added Services on a subscription model with millions of transactions per day;- Responsible for gathering of business requirements, analysis, design, development, test, deploy and sustaining) for Valued Added System platforms such as SMS Gateway, Service Delivery Platform and Third Party Integration Layer;- Specified, designed, implemented and troubleshooted web applications and systems integrations using Java (JEE), SQL, script languages, SOAP, Oracle Database, Oracle Weblogic on a clustered infrastructure;- Reduced 94% of losses on VAS revenue after implementing the Credit Check platform, an online application responsible for charging customers acquiring VAS services. Show less

  • IT Digital Manager

    Feb 2011 - Nov 2019

  • Team Leader

    Apr 2008 - Jan 2011

  • Senior IT Specialist

    Jun 2005 - Mar 2008
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  Zoop

  Nov 2019 - Nov 2021

  Head of Software Engineering

  - Led multidisciplinary and self-organized teams (25+ members: Team Leads, Tech Leads, Developers, Testers, DevOps and Data Engineers) in the development of the Banking as a Service platform, a best-in-class platform that delivers digital wallet services to B2B customers on a SaaS model through a highly scalable, high-performance, resilient, secure and cost optimized architecture;- Architected the Banking platform from scratch on a collaborative approach with cross-functional teams, building transactional microservices over AWS services in order to deliver banking services to customers through Restful APIs;- Joined with the biggest food delivery company in Brazil, delivered a custom Digital Wallet application to restaurant owners and their staff members. Currently there are 500k digital accounts operating 1.5MM transactions per day;- Through a continuous improvement cycle, achieved 99.97% of platform availability through top architecture’s standards and best practices on CI/CD;- Based on agile frameworks such as Scrum and Kanban, delivered value to the customers through a continuous cycle of product evolving, working closely to various stakeholders gathering and prioritizing business requirements;- Prepares executive reports based on both technical and business KPIs as well as the product roadmap delivery statuses, risk plan mitigation and budget control;- Responsible for hiring top talents, setting performance objectives and coaching the team members in order to help them to develop their skills and their careers. Show less

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  Pismo

  Dec 2021 - now

  Senior Engineering Manager