Tresor Mputu

Experience

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  Alu Design Civil Construction

  Sept 2015 - Aug 2018

  CSR Technical Support

  - Keep computer systems running smoothly and ensure users get the maximum benefit from them; - Install and configure computer hardware operating systems and applications;- Monitor and maintain computer systems and networks ; - Provide support in face-to-face capacity, over the phone or via remote desktop soft-ware, helping staff or clients to set up systems or resolve issues ; Set up new user’s account and profiles and deal with password issues.

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  Orange RDC

  Oct 2018 - Jan 2022

  Financial Customer Service or Collection

  - Responding customers’ inquiries through various communication channels including phone calls, chat and email regarding registration of their sim card for all the new customers; - Generate monthly report of unpaid debt, overdue to the Management on the status of the account for each customer and suggest some actions to take with clear notes on the account;- Making outbound calls to post-paid customers and related companies to remind them of their monthly payment and overdue;- Disconnect customers with overdue balance and reconnect customers who pay the reconnection fees and clear the outstanding balance. Show less

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  Maamoa Sarl

  Feb 2022 - Mar 2024

  Data Analyst

  - Interpreting data, analyzing result using statistical techniques;- Developing and implementing data analyses, data collection system and other strategies that optimize statical efficiency and quality;- Acquiring data from primary or secondary data sources and maintaining databases;- Presenting information generated from data to clients and managers.