Hamza Qayyum

Experience

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  ITCS

  Jun 2017 - Sept 2017

  Information Technology Support Assistant

  Work with the IT Executive ITCS Islamabad in the field. Install, upgrade, maintain, test and troubleshoot a company's IT infrastructure, which includes computer equipment such as personal computers, laptops and networking equipment. Plan technology solutions for business needs and keep computer and networking systems operating securely and effectively.

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  ITCS

  Sept 2019 - Oct 2019

  System Engineer

  Manage and monitor all installed systems and infrastructure. Install, configure, test and maintain operating systems, application software and system management tools. Proactively ensure the highest levels of systems and infrastructure availability. Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes. Maintain security, backup, and redundancy strategies. Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks. Participate in the design of information and operational support systems. Provide 2nd and 3rd level support. Show less

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  Daraz

  Nov 2019 - May 2024

  The position will involve the following areas of responsibility:Escalate IT issues to the IT Manager where necessaryResponsible for managing backups and tape rotationDiagnose and resolve technical issuesUndertake small to medium-sized IT projects as instructed by the IT ManagerProvide desktop and server supportSupport and maintain MS Server/Desktops and MS ExchangeSetting up and configuring new laptops and desktopsInstall authorized software to laptops and desktopsEnsuring security and upgrades are applied and kept up to date on desktops and laptopsAntivirus installation to all desktops and laptopsFault-finding to laptops and desktopsReporting faults and maintaining logs on servers, desktops and laptopsCompleting internal user moves including phonesPatching of network and phones, making of Cat 5 e network cables were necessaryEnsure all logs for equipment and users are maintainedEnsuring patches and upgrades are applied to core serversCreating purchase requisitions for IT hardware/softwareEnsuring all software purchased licensing is recorded and maintainedExchange server mailbox maintenance including archiving mailboxesSetting up new users and disabling expired accounts in accordance with HR requirements Show less

  • Information Technology Operations Team Lead

    Jan 2023 - May 2024

  • Technical Support Specialist

    Nov 2019 - Jan 2023
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  Alkaram Studio

  Jun 2024 - now

  Assitant Manager IT Infrastructure

  As Assistant Manager of IT Infrastructure, I lead initiatives to strengthen and optimize the IT infrastructure at Alkaram, ensuring high availability, security, and efficiency across our systems. My role involves:Managing IT Infrastructure: Overseeing the design, implementation, and maintenance of the company's network, server infrastructure, and data storage solutions to support business operations.POS System Implementation: Working on Microsoft Dynamics 365 for POS to streamline retail operations, improve transaction efficiency, and enhance the customer experience across Alkaram’s retail channels.Ensuring Network Security: Implementing robust security measures, including firewalls, VPNs, and endpoint security, to safeguard data integrity and maintain compliance with industry standards.Project Management: Leading infrastructure projects from planning through execution, coordinating with cross-functional teams to achieve strategic IT goals and enhance operational resilience.Vendor and Budget Management: Collaborating with vendors to source and evaluate technology solutions, ensuring cost-effective procurement aligned with Alkaram's IT budget.Troubleshooting and Support: Providing high-level support for infrastructure-related issues, using tools such as NMS, PowerShell, and Winbox to resolve problems quickly and effectively.Team Leadership: Guiding and mentoring junior team members, fostering a collaborative environment that emphasizes skill-building and process improvement.Through these responsibilities, I focus on advancing Alkaram’s IT strategy, enhancing our infrastructure's reliability, scalability, and security to support growth and operational efficiency. Show less