
Timeline
About me
SMU Information Systems | GovTech Product Management Intern
Education

National sun yat-sen university
2024 - 2024International student exchange programme: bachelor of information managementAttained A+ for the following modules:- Introduction to Cross-Cultural Studies and Aesthetics- Media and Society- Sustainable Consumption- Sustainability of Global Enterprise- Tourism English

Singapore management university
2021 - 2025Bachelor of science information systemsActivities and Societies: SMU Students' Association (SMUSA), SMUSA Council, Inter-University Network (IUN), SMU Product Club, SMU Muay Thai SMU Excellence in Student Life Silver Award 2024 Receipient

Temasek polytechnic
2016 - 2019Diploma information technologyActivities and Societies: Informatics & IT Studies Club, Track & Field Diploma Plus Programme in Transcultural Studies
Experience

Informatics & it studies club
Jun 2017 - Jun 2019• Led the club to clinch School Club of The Year for the 10th consecutive year• Organized school-wide events including Freshmen Orientation, TP Open House and IITSC Annual General Meeting • Ensured the welfare of the student body with monthly feedback sessions with students and relay information to the school management providing a positive feedback loop
President
Jun 2018 - Jun 2019Assistant Welfare Officer
Jun 2017 - Jun 2018

Temasek polytechnic it services
Jul 2018 - Nov 2018Project intern• Database manipulation using SQL• C#, HTML/CSS, Java coding• Andriod mobile application development• SSRS Report template designing• Troubleshooting and debugging errors

Kumamoto national college of technology
Nov 2018 - Feb 2019Research intern• Conducted research and wrote a report on Neural Networks for object detection • Presented findings to the school's professors and received a positive evaluation

Smu product club
Aug 2021 - Apr 2023Product management experience member- Partnered with Tictag's Product team as part of an industry project, developing strategies to increase user engagement, retention and task accuracy through innovative app features
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Smu students' association (smusa)
Jan 2022 - Dec 2023- Part of the 23rd SMUSA EXCO and 19th SMUSA Council- Represented SMUSA as part of IUN with 5 university student unions to address national youth issues- Collaborated with the Office of Provost and other offices to provide feedback on student body sentiments and needs Chairperson for SMU Freshmen Orientation 2022- Led a team of 29 Organizing Committee members and 150 Student Facilitators - Achieved an average of 92% satisfaction rate and 37 Net Promoter Score from over 1700 freshmen
Vice President
Jan 2023 - Dec 2023Events Deputy
Jan 2022 - Dec 2022

Afterclass
May 2022 - Dec 2022Growth associate- Expanded user base of NTU and NUS students by 20% within 3 months to total of 10k users- Secured 15% additional collaborations towards various student bodies in local universities- Increased the number of modules & professors' reviews by over 400

Sql view
Dec 2022 - Mar 2023Product qa- Developed and maintained over 300 test cases using Zentao and Redmine- Identified bugs and enhancements through the testing process, leading to improved product quality collaborating with KRIS Product Manager to enhance user satisfaction- Streamlined release management process by identifying bottlenecks and creating a new process flow for the product team, QA team, developers, and release manager

Capitaland
May 2023 - Dec 2023Product management intern- Part of the CapitaStar Product Team under Digital International (Retail & Workspace Systems)- Collaborated with business teams to define high-level requirements, ensuring alignment with external development vendor for successful implementation- Managed ~20 enhancements totaling $160K in man-months effort and conducted UAT to ensure business needs are met

Govtech singapore
Jun 2024 - nowProduct management intern- Part of the GoBusiness Pre-login team
Licenses & Certifications
- View certificate

Shopee product & design challenge 2022 participant
ShopeeSept 2022 - View certificate

2023 asean-korea youth network workshop
Asean-korea centreAug 2023 - View certificate

2030 future leaders program & case challenge
National youth council singaporeDec 2021 - View certificate

Google data analytics professional certificate
GoogleJun 2023 - View certificate

Introduction to data analytics for business
CourseraNov 2018 - View certificate

Certificate in transcultural studies
Temasek polytechnicApr 2019 - View certificate
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Ai200: applied machine learning
Heicoders academy (professionals)Dec 2021 - View certificate
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Aws certified cloud practitioner
Amazon web services (aws)Jan 2024 - View certificate
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Ai100: python programming and data visualisation
Heicoders academy (professionals)Oct 2021
Honors & Awards
- Awarded to Timothy LuaSMU Excellence in Student Life Silver Award Singapore Management University Mar 2024 Awarded to individuals for their excellence, proficiencies and contributions to student life through Student Leadership at the 2024 University Student Life Awards (USLA)
- Awarded to Timothy LuaLeadership CCA Merit Award Temasek Polytechnic Jun 2019 In recognition of the commitment and contribution to Informatics & IT Studies Club (2018 - 2019)
- Awarded to Timothy LuaSchool Club of the Year & School Club Excellence Award Temasek Polytechnic Jun 2019 In recognition of outstanding Club achievements in Temasek Polytechnic (2018 - 2019) for the 10th Consecutive Year
- Awarded to Timothy LuaEdusave Certificate of Academic Achievement Ministry of Education 2019 Awarded to top 25% in terms of academic performance in the level and good conduct in school (2015 - 2019)
- Awarded to Timothy LuaEdusave Skills Award Ministry of Education 2019 For demonstrating excellent professional and soft skills throughout the course of study, and good conduct
- Awarded to Timothy LuaPeter Lim Scholarship Singapore Olympic Foundation 2017 Awarded scholarship for excellence in Athletics
Volunteer Experience
Volunteer
Issued by Rotaract Club of Singapore Management University (SMU) on Oct 2021
Associated with Timothy LuaVolunteer
Issued by People's Association Youth Movement (PAYM) on Mar 2017
Associated with Timothy LuaEvent Organizer
Issued by People's Association on Jun 2017
Associated with Timothy Lua
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