Experience

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  Wells fargo financial (trans canada credit)

  Jan 1996 - Jan 2001

  Branch manager

  ~ Recruited, hired, trained, and supervised a staff of 9~ Reviewed performance, counseled, and terminated staff~ Managed and data mined customer files with computer software ~ Managed and directed call volume for outbound sales and collections~ Implemented strong interview and risk assessment skills~ Demonstrated problem solving skills by maintaining business loss/gain and budget metrics ~ Maintained high customer service standards.

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  Istonish

  Jan 2002 - Jan 2006

  Quality assurance

  ~ Maintained company quality assurance standards by reviewing the work of 30 employees~ Consistently won employee excellence awards for accuracy, commitment and leadership~ Managed call center metrics with Microsoft Excel~ Created and maintained an informative weekly staff newsletter.

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  Colcamex resources inc.

  Jan 2004 - now

  Technology consultant

  Specialization in Electronic Medical Record (EMR) and Personal Health Records (PHR) solutions for clinical practices.Delivering Information technology solutions and training services designed to improve workflow in health care administration and small home office (SOHO) environments.International Subject Matter Experts (SME) and professional software developers for OSCAR EMR software. Experts in building communities of collaborators with a unified vision to improve and innovate health information reporting technologies. Show less

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  Oscar

  Jan 2013 - Jan 2016

  Colcamex