Shaista Parveen

Shaista Parveen

Customer Service Associate

Followers of Shaista Parveen804 followers
location of Shaista ParveenJabalpur, Madhya Pradesh, India

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  • Timeline

  • About me

    BBA [HR] 2024

  • Education

    • Shri Ram College of Commerce

      2021 - 2024
      Bachelor of Business Administration - BBA Customer Service Support/Call Center/Teleservice Operation
  • Experience

    • Shri Ram ComSoft Private limited - SRCOMSOFT

      Jan 2023 - Jun 2023
      Customer Service Associate

      Major Duties & ResponsibilitiesHandling customer queries via chat, email, and calls.Providing accurate product/service information to customers.Resolving customer complaints efficiently.Managing order tracking, refunds, and cancellations.Using CRM tools to log interactions and track customer issues.Collaborating with internal teams to escalate complex issues.Ensuring quick response times and maintaining customer satisfaction.Adhering to company policies and service-level agreements (SLAs).Assisting in improving FAQs and knowledge base for customer self-service.Collecting customer feedback and sharing insights with the team. Show less

  • Licenses & Certifications