Shaista Parveen

Experience

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  Shri Ram ComSoft Private limited - SRCOMSOFT

  Jan 2023 - Jun 2023

  Customer Service Associate

  Major Duties & ResponsibilitiesHandling customer queries via chat, email, and calls.Providing accurate product/service information to customers.Resolving customer complaints efficiently.Managing order tracking, refunds, and cancellations.Using CRM tools to log interactions and track customer issues.Collaborating with internal teams to escalate complex issues.Ensuring quick response times and maintaining customer satisfaction.Adhering to company policies and service-level agreements (SLAs).Assisting in improving FAQs and knowledge base for customer self-service.Collecting customer feedback and sharing insights with the team. Show less