Diksha Yadav

Experience

• 

  Axis Bank

  May 2018 - Jun 2018

  Intern
• 

  Indiabulls Consumer Finance Limited

  Jun 2019 - May 2020

  Customer success Representative

  >Deal with Dhani personal loan process.>Maintained customer handling and quality control.>Handled issues related to Dhani app.>Handled document verification for the disbursement of loan.>Handled issues related Foreclosure and NOCs.

• 

  Cashify

  Sept 2020 - now

  >Responsible for appropriately managing assigned tasks.>Work in different departments to gain perspective, including operations, sales, and other departments.>Provide support as needed in the various departments, including reporting, data-entry, presentationcreation, strategic planning as needed.>Observe experienced workers acquire knowledge of methods, procedures, and standards required forthe performance of departmental duties.>Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.>Design and implement a strategic business plan that expands company’s customer base and ensureit’s strong presence. Show less >On-board and train new customers.>Build & strengthen customer relationships.>Address, resolve, and record any customer issues that arise pertaining to business growth, billing, andgeneral account satisfaction>Coordinate and train all new customer starts in an efficient and streamlined way>Have a comprehensive knowledge of the company’s business model in order to answer all customerrelated inquires>Demonstrate the value of Single Platform to our customers every day by providing amazing customersupport Show less

  • Assistant Manager

    Sept 2021 - now

  • Executive

    Sept 2020 - Aug 2021