Mohamed Hesham

Mohamed Hesham

Owner

Followers of Mohamed Hesham3000 followers
location of Mohamed HeshamCairo, Egypt

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  • Timeline

  • About me

    Product Manager at Zid | زد

  • Education

    • Benha University

      2014 - 2019
      Bachelor's degree ENGINEERING
  • Experience

    • Kanteen.store

      Sept 2018 - now
      Owner

      Owner of Kanteen.store for retailing sporting goods

    • Zid | زد

      Aug 2019 - now

      - Diagnose and troubleshoot system problems and bugs- Providing temporary, Alternative and workaround solutions for technical problems while it been solved- Testing reported technical bugs from merchants and customer service agents to prepare accurate bug reports for the quality assurance team- Follow-up on daily and weekly base with quality assurance team in order to solve reported problems- Document lesson learned and problem solutions shortcuts for technical problems- Train new employees to the system Show less

      • Product Manager

        Oct 2023 - now
      • Associate Product Manager

        Nov 2021 - Oct 2023
      • Technical Support Team Lead

        Apr 2020 - Nov 2021
      • Merchant Services

        Aug 2019 - Mar 2020
  • Licenses & Certifications