Mohamed Hesham

Experience

• 

  Kanteen.store

  Sept 2018 - now

  Owner

  Owner of Kanteen.store for retailing sporting goods

• 

  Zid | زد

  Aug 2019 - now

  - Diagnose and troubleshoot system problems and bugs- Providing temporary, Alternative and workaround solutions for technical problems while it been solved- Testing reported technical bugs from merchants and customer service agents to prepare accurate bug reports for the quality assurance team- Follow-up on daily and weekly base with quality assurance team in order to solve reported problems- Document lesson learned and problem solutions shortcuts for technical problems- Train new employees to the system Show less

  • Product Manager

    Oct 2023 - now

  • Associate Product Manager

    Nov 2021 - Oct 2023

  • Technical Support Team Lead

    Apr 2020 - Nov 2021

  • Merchant Services

    Aug 2019 - Mar 2020