Bernadette Bendfeld

Experience

• 

  Boston Pizza Restaurants, LP.

  Nov 2005 - May 2006

  Server
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  Kencor Heavy Haul Ltd.

  May 2006 - Oct 2007

  Transportation Broker

  Administration Assistant & Load Broker.48' Tandem Axle Flat Decks53' Tridem Axle Flat Decks48' Tandem Axle Step Decks53' Tridem Axle Step Decks53' Tridem Axle Extendable Step Decks50' Tridem Axle Double Drop (RGN's)Multi-axle 60 Ton Step Deck Up To 110,000 lbs

• 

  The Bendfeld's

  Nov 2007 - Sept 2012

  Stay-at-home Mom (CEO Motherhood)
• 

  Battle River Research Group

  Sept 2012 - Mar 2014

  Payroll, Bookkeeper, HR, Field Coordinator
• 

  The Bendfeld's

  Mar 2014 - Jun 2015

  Stay-at-home Mom (CEO Motherhood)
• 

  ATB Financial

  Mar 2017 - now

  - First User and Tester of the Headversity App (The headversity program offers best-in-class mobile training with micro content and tools designed to bring impactful change to your organization. Our proprietary resilience AI empowers users to measure where they are at and gain real-time feedback on each of the 6 resilience skills, offering a personalized learning track to build skills needed to get ahead of adversity.)- Learning & Development of ATB Mental Health Awareness- Data Driven Conversations and Actions- ATB Inkblot user, supporter, and advocate. Show less - Development execution on data-driven insights to strengthen EFS business performance while preparing our workforce to deliver an exceptional experience to Albertans.- Deliver & evaluate training & development programs to team members in the Branch & Agency network.- Execute on leading strategies that build a high-performance culture while continuing to build proficiencies identified through future of work analysis that will deliver an exceptional customer experience as well as achieve business goals.- Accountable to build the competencies of EFS team members by providing the necessary training, coaching, specialist support and tools to develop team members. This includes:- Onboarding new team members- Continuous professional development to existing team members- Remediation training- Adhoc training required to address business priorities- To deliver coach-led training sessions in a physical &/or digital environment Show less - Building strong relationships with business partners and exploring opportunities in integrating Cards within different facets of ATB Financial. Key partners include Marketing, Market Vice Presidents, Market Managers, Branch managers, and Branch team members - Visiting 54 (Central North)ATB Branches, training for events, and working with marketing and sales to develop strategies throughout their region/territory to increase uptake of Card Services- Coaching branches to promote and solicit MasterCard sales applications using sales, marketing and promotional tools methods and material as appropriate- Along with Market & Branch Managers, establishing and executing a sales strategy around reaching/exceeding their MasterCard goals - Presenting and delivering training programs/seminars/workshops to front line staff- Able to develop and use a network of diverse resources to generate new leads- Conducting contract negotiations and relationship maintenance with external partners- Acting as the single point on contact and be the “Face” of Card Services within assigned region/territory- Responsible for increasing brand awareness to drive credit card sales volumes along with other ATB products- Supporting communication of new marketing campaign information to all front line staff including branch networks and Customer Care Center- Establishing strong working relationships with internal customers including district general managers, branch managers, retail and regional staff, corporate staff, marketing etc.- Is a team player that will challenge processes and bring forward and propose new innovative ideas- Maintaining a high level of accuracy and confidentiality and meeting time sensitive deadlines- Documenting sales activities and identifying gaps within branches and region Show less - Stood Up a Mentorship Program from start to finish - 50 Participants manually matched (Mentors & Mentees) - ran for three months - 300+ Participants data driven matched (Mentors & Mentees) - Ran for three months- Enterprise Commitment to growing awareness of gender inequities - Women have equitable access to opportunities they choose to pursue - Advance women in pay, role and non-financial opportunities- Women feel seen, accepted and psychologically safe being their whole self Show less - Met with customers to understand their priorities, advise them on solutions, and provide a forward-looking financial plan. (Advisory Services)- Built key relationships with clients, understand their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will enable their financial success. (Customer Experience) - Able to support customers in creating effective budgets, and tell them financial stories that frame opportunities for a full partnership with ATB. (Financial Acumen)- Process cash clearing transactions, abiding by current policies & processes & have a thorough understanding of the Anti-Money Laundering (AML) and Anti-Terrorist Financing policies and procedures. (Operational & Risk Effectiveness).- Consistently and confidently able to fulfill our customers' everyday banking needs through connecting them to the right products, services, and partners. (Sales Execution) Show less

  • Change Management Specialist

    Aug 2024 - now

  • Senior Learning Consultant - Business Enablement

    Jan 2023 - Aug 2024

  • Committee: Co-Lead Mental Health Education & Awareness Action Team

    Mar 2019 - Jun 2023

  • Performance Coach - Digital Integration & Growth Team

    Nov 2019 - Jan 2023

  • Business Development Manager

    May 2018 - Oct 2019

  • Committee: Ellevate Team Member Network (Co-Lead Mentorship & Sponsorship)

    Nov 2017 - Sept 2019

  • Personal Banker Specialist

    Jun 2015 - May 2018

  • G-Evangelist & G-Wheels (Strategy & Business)

    Mar 2017 - Sept 2017