Monique Diggs

Experience

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  Black Student Alliance Club

  Sept 2012 - Dec 2014

  Director of Marketing & Events Coordinator

  • Coordinated meetings and conference room reservations• Served on executive board as Committee Chairman overseeing 20 club members • Reviewed materials prepared by members • Maintained the organization’s calendar • Conducted meetings and composed weekly correspondences; coordinated conference rooms and travel arrangements • Designed and created marketing materials such as brochures, pamphlets, flyers, and invitations• Prepared reports and kept files of event attendance • Coordinated fundraisers, volunteer work, educational events, weekly meetings and social events • Compiled, transcribed, and distributed minutes of meetings • Participated in recruitment of new club members Show less

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  IHOP

  Oct 2012 - Sept 2015

  Hostess and Server

  - Ensured efficient staff and kitchen coordination through timely communication- Provided excellent customer service - Received and process payments by cash, credit card and automatic debit- Greeted and seated guest and turned tables- Logged in inventory for purchase- Recorded petty cash worksheets and put in paid outs

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  Victoria's Secret

  Nov 2012 - Feb 2013

  Sales Associate

  • Greeted customers and ensure a positive shopping experience• Demonstrate and comprehended comprehensive product knowledge• Maintain overall brand image through products and store presentation

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  Northern Virginia Community College

  Sept 2013 - May 2015

  • Performed administrative duties and computerized tasks as needed such as reception, typing, copy and fax services, and mail maintenance• Efficiently and thoroughly answered questions about all aspects of campus life, including academics, extracurricular opportunities, student services, and facilities• Assisted in developing programs for the student body resulting in improving student engagement while working with a budget• Received and directed visitors and phone calls on a multi-line phone communicating effectively • Established, updated, and maintained student clubs and organization files• Attended leadership training and professional development workshops• Hosted tours of campus to prospective students and families Show less

  • Student Ambassador

    Aug 2014 - May 2015

  • Pathway Advisory Council

    Sept 2013 - May 2015
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  BMW of Alexandria

  Jun 2015 - Jun 2017

  Customer Care Representative

  • Handled 50+ incoming calls daily, achieving a 20% reduction in response time for customer and internal inquiries through efficient communication and timely resolution.• Trained 5 personnel, improving team productivity by 15% and reducing onboarding time by 2 days while creating standardized correspondence templates for client communication.• Analyzed and resolved customer issues, leading to a 30% reduction in administrative errors and faster issue resolution; resolved 95% of customer inquiries and complaints within 24 hours.• Managed billing and payment processes for 100+ clients weekly, achieving 100% on-time payment collection.• Maintained and organized 200+ physical and digital records, ensuring compliance and reducing file retrieval time by 25% through efficient record-keeping practices.• Independently managed daily administrative duties, improving front desk workflow by 15%, enhancing operational efficiency, and reducing bottlenecks in communication flow.• Generated and distributed 15+ internal reports weekly, increasing management decision-making efficiency with accurate and timely data for accounting after daily reconciliation of monetary transactions.• Scheduled and confirmed 100+ appointments monthly, improving operational efficiency and customer satisfaction by 20% while minimizing scheduling conflicts for loaner vehicles. Show less

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  Porsche of Arlington

  Nov 2015 - Jun 2017

  Customer Care Representative

  • Handled 50+ incoming calls daily, achieving a 20% reduction in response time for customer and internal inquiries through efficient communication and timely resolution.• Trained 5 personnel, improving team productivity by 15% and reducing onboarding time by 2 days while creating standardized correspondence templates for client communication.• Analyzed and resolved customer issues, leading to a 30% reduction in administrative errors and faster issue resolution; resolved 95% of customer inquiries and complaints within 24 hours.• Managed billing and payment processes for 100+ clients weekly, achieving 100% on-time payment collection.• Maintained and organized 200+ physical and digital records, ensuring compliance and reducing file retrieval time by 25% through efficient record-keeping practices.• Independently managed daily administrative duties, improving front desk workflow by 15%, enhancing operational efficiency, and reducing bottlenecks in communication flow.• Generated and distributed 15+ internal reports weekly, increasing management decision-making efficiency with accurate and timely data for accounting after daily reconciliation of monetary transactions.• Scheduled and confirmed 100+ appointments monthly, improving operational efficiency and customer satisfaction by 20% while minimizing scheduling conflicts for loaner vehicles. Show less

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  Inova Health System

  Oct 2016 - May 2017

  Hospitalist and Infection Control Volunteer

  • Retrieved and print reports that contain medical terminology as requested by management• Worked in cohort with Sound Physician hospitalist coordinator to report patient satisfaction survey findings• Investigated and directed patient inquiries or complaints to appropriate authorities to ensure satisfactory resolution• Worked with Infection Prevention Directors in gathering and compiling clinical data for reports• Participated in Environment of Care rounds and department tracers along with Tracer Team members to ensure compliance with The Joint Commission• Performed observations including hand hygiene and document findings• Conducted surveys with patients or their representatives to measure quality of patient care• Provided companionship to patients and fulfill their general requests• Ensured correct isolation signs are on patient doors by looking up status of infection on Epic Systems• Collected, entered and tracked attendance at high-level disinfection training sessions• Completely familiar with HIPPA and infection control protocols applicable to medical settings Show less

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  Health Choices Pllc

  Dec 2016 - May 2017

  Medical Assistant, Medical Scribe & Front Desk Assistant Volunteer

  • Recorded and updated patient information into database, as well as managed appointment scheduling and follow-up• Received patients and visitors in person and on the telephone as the first contact providing a smooth and outstanding patient experience• Assisted with clinic access contingency plans by adjusting appointment times, location, or dates as conflict occurs• Applied a general knowledge of medical terminology in order to medical scribe, interpret patient needs, relate appropriate instructions to patients and to understand instructions received from the clinical staff.• Updated, filed and managed sensitive and confidential materials such as patient health information electronically and physically• Documented patient’s medical history, diagnoses, treatment plans, test results, discharge and follow up information and vital statistics into an Electronic Health Record• Verified record of patient treatment is administratively complete on completion of appointment • Utilized safety precautions and practices while taking vital signs to prepare patient charts for physician• Carried out assignments to include efficient front desk and data quality management to ensure smooth operation of clinical services• Posted ICD-10 codes on patient’s electronic health record Show less

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  Capital Caring

  May 2017 - Dec 2017

  • Assisted with new hire on-boarding process, including, new hire orientations, setting up employees in Paycom (HRIS), scheduling new employees for drug and background screens, employment verification, creating ID badges, putting together new hire folders, and conducting background checks• Followed up with new hires as needed for necessary paperwork• Assisted with benefits administration including- enrollments, COBRA, 403 (b), short-term disability, FMLA, tuition reimbursement, auditing and reconciling invoices, correct benefits summary for recruiters, created benefit packages for new hire orientation• Performed wide variety of record keeping such as maintain employee benefit files and update information in the HRIS to ensure accurate and complete HR data• Assisted with recruiting efforts by scouting exempt and nonexempt personnel • Ensured compliance with USCIS Form I-9 Employment Eligibility Verification and complete audits; calculated retention dates• Created and reviewed Personal Action Forms to verify referral and sign-on bonuses to write Memorandums• Participated in audits of company HR practices• Ensured appropriate HR documentation is filed into confidential employee files on a daily basis;• Corrected correspondences and memorandums to ensure accuracy and timeliness of information, spelling, grammar, construction, punctuation, and presence of necessary enclosures.• Maintained and established employee files to meet needs of the office• Completed Verification's of Employment• Utilized Excel, word processing, and HRIS to create, copy, edit, store, retrieve and print a variety of documents.• Tracked sign on bonuses, referral bonuses, allowances and expired licenses on the Department of Health Professions database and file• Completed employment verification request via fax Show less

  • Organizational Performance Intern

    Aug 2017 - Dec 2017

  • Human Resource Intern

    May 2017 - Aug 2017
• 

  Pinnacle Living

  Aug 2017 - Mar 2021

  Healthcare Center Front Desk Receptionist

  • Managed daily reports, correspondence, and clerical tasks for more than 100 nursing and administrative staff, improving office efficiency and enabling staff to focus on resident care.• Processed and distributed reports and correspondence with accuracy and confidentiality, ensuring timely delivery to appropriate departments.• Managed >50 incoming calls daily, directing inquiries to the appropriate personnel and resolving issues; assisted up to 30 visitors daily, ensuring accurate documentation and compliance with facility security protocols.• Coordinated transportation services for 20 residents weekly, ensuring safe and timely travel to medical appointments, and contributing to a 10% improvement in resident satisfaction. Show less

• 

  IHOP

  Sept 2017 - May 2018

  Assistant Manager/ Training Coordinator

  • Conducted interviews, onboarded, and trained >20 employees in operational procedures and customer service, improved shift performance and customer satisfaction by 20%, and increased retention rates by 10%.• Developed and implemented training programs that enhanced employee productivity, reducing the average service time per table by 15%, resulting in faster table turnover and improved customer satisfaction.• Streamlined the onboarding process and provided comprehensive training, reducing employee turnover by 15%, and contributed to a more stable and efficient team. Show less

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  U.S. Army Reserve Officer Training Corps

  Jan 2018 - Dec 2020

  Cadet
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  Fort Belvoir Community Hospital

  Mar 2018 - Dec 2018

  Patient Safety/Quality Management Volunteer

  - Trained in using Armed Forces Health Longitudinal Technology Application (AHLTA) & The Composite Health Care System (CHCS)• Evaluate patient safety reports• Document meeting discussions• Ensures that Patient Safety issues are reported to the appropriate Leader

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  Forever Romance

  Aug 2020 - now

  Business Owner
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  US Army

  Mar 2021 - now

  • Manages and administers government travel charge cards; ensuring 100% compliance with financial policies, resolving account issues, and training cardholders, leading to reduced delinquency rates.• Oversees government contracts for goods and services, leveraging the Defense Logistics Agency and Unison Marketplace to negotiate discounts and secure business contracts, contributing to a 14% annual cost avoidance.• Directs logistics operations for over 760 personnel and 300 vehicles, managing $140M worth of equipment, ensuring operational readiness and efficient supply chain management.• Manages a $2.3M budget, develops detailed expenditure projections, and leads budget conferences to establish fiscal year priorities, mitigating financial risks and ensuring effective resource allocation.• Supervises 6 government purchase cardholders as a billing official with a monthly limit of $180K; ensures compliance with purchasing regulations preventing account suspensions. Show less • Spearheaded the redeployment of more than 400 personnel and 200 pieces of tactical equipment globally; coordinated with multiple agencies and international nations, achieving no property losses.• Enhanced internal logistical systems and streamlined processes, improving efficiency and combat readiness for four organizations, directly contributing to heightened operational performance.• Managed a $2.8M operational budget; ensured 100% compliance with financial controls and timely allocation of resources to support mission-critical operations.• Oversaw the management and allocation of a non-tactical vehicle fleet of 11 vehicles supporting military police missions, ensuring vehicle availability, operational readiness, and adherence to maintenance schedules Show less • Led training initiatives and developed procurement and logistics policies, ensuring sustained compliance with regulations and improving audibility, achieving commendable ratings during program inspections.• Conducted extensive market research, expanded the competitive vendor base, and determined optimal procurement methods; made contract recommendations, driving informed decisions for over 15 contracts.• Managed over 15 pre- and post-award contracting actions, including market research, solicitation preparation, and offer evaluations, ensuring compliance with acquisition regulations for mission-critical operations.• Managed the organization’s Government Purchase Card program, supervised 30 cardholders and 15 billing officials; oversaw more than $1M in transactions, and established 47 GPC accounts.• Led the deployment readiness program, ensuring all training and operational standards were met; coordinated the transportation of personnel and equipment for 10 organizations to and from multiple international regions and training centers. Show less

  • Logistics Officer

    Aug 2023 - now

  • Logistics Manager

    Apr 2023 - Jul 2023

  • Supply Chain Manager

    Mar 2021 - Mar 2023