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Azeem Farrukh

Azeem Farrukh

Customer Service Executive

Followers of Azeem Farrukh410 followers
location of Azeem FarrukhPakistan

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  • Timeline

  • About me

    Customer Service Manager at Bank Alfalah Limited, Pakistan

  • Education

    • Institute Of Management Sciences Lahore

      2009 - 2012
      Master of Business Administration (M.B.A.) Marketing

  • Experience

    • Ufone

      May 2011 - Nov 2013
      Customer Service Executive

      • Handle inbound as well as walk-in customers• Managing assigned teams• Conducting product training to existing and new employees.• Provide detailed information on services and products to customers.• Research and resolve service, product and billing issues.• Expedited priority issues.• Provided ongoing support to customers.• Accomplished all the given targets in KPI’s.

    • BankIslami Pakistan Limited

      Dec 2013 - Jun 2015
      Service Quality Officer

      • Conducting visits in branches to monitor quality bench marks.• Monitoring counter transactions.• Performing health checks in branch. • Conducting training sessions at branch level as required.• Conducting Mystery shopping.

    • Meezan Bank Limited

      Jun 2015 - Aug 2017
      Service Quality Coordinator

    • Bank Alfalah Limited

      Aug 2017 - Jan 2019
      Quality Assurance Analyst

    • Allied Bank Limited, Pakistan

      Jan 2019 - Dec 2021
      Officer Service Excellence

    • Bank Alfalah Limited

      Nov 2021 - now
      Regional Service Manager

  • Licenses & Certifications

    • Certification In Islamic Banking

      Bank Islami Pakistan

    • Integrated Financial Accounting System