Judith Anokwu

Experience

• 

  Epsilon

  Apr 2018 - Dec 2020

  Technical Business Analyst

  • Conducted regular stakeholder meetings to gather feedback and refine product features based on user requirements.• Assisted in the creation of test cases and test scenarios for validating software functionality and usability.• Analyzed and documented business requirements for marketing campaign management software, facilitating 15% improvement in project efficiency.• Prepared comprehensive documentation including technical specifications, user manuals, and training materials.• Conducted data analysis using SQL and Python, handling large datasets to derive insights for optimizing customer segmentation algorithms.• Supported end-users by troubleshooting technical issues and providing timely resolutions.• Managed stakeholders' expectations and gathered requirements resulting in a 20% reduction in development cycle time.• Contributed to the design and implementation of data migration strategies during system upgrades.• Implemented data visualization techniques using tools such as Tableau to create insightful dashboards for monitoring key performance indicators (KPIs) and presenting trends to stakeholders.• Conducted gap analysis to identify discrepancies between current business processes and future state requirements, proposing solutions for process improvement.• Collaborated with cybersecurity experts to ensure compliance with data protection regulations GDPR, CCPA and implemented measures to enhance data security protocols.• Facilitated knowledge transfer sessions to onboard new team members and stakeholders on technical systems, ensuring smooth transitions and knowledge continuity.• Employed knowledge of Agile methodologies to lead daily stand-ups, sprint planning sessions, and retrospectives, fostering collaboration and iterative development cycles.• Leveraged expertise in requirements gathering and user story writing to articulate detailed functional specifications for software development teams. Show less

• 

  CVS Health

  Jan 2021 - now

  Business Analyst

  • Monitored projects using Agile methodology and conducted user interviews. User story writing and Acceptance criteria• Examination of client data, which raised customer retention rates by 25%.• Created, maintained, and continuously prioritized product and release backlogs for the technical teams.• Wrote and structured epics, user stories, and acceptance criteria using the INVEST method and updated the same on Jira available to developers for world-class product development.• Worked collaboratively with cross-functional teams and stakeholders to drive project success.• Collaborated cross-functionally for issue resolution, process improvements, and ongoing customer support, resulting in a 75% increase in customer satisfaction and retention.• Managed the execution of system testing, User Accepting Tests (UAT), User Signoffs, integration testing, validations, data conversion activities, Production Cutover Planning and go-live readiness activities to achieve a 98% pass rate for test cases using JIRA• Created 10+ solution design documents to guide multiple projects, enhancing project transparency and stakeholder alignment by 25%.• Participated in 20 developer demos before execution, capturing defects and ensuring high-quality solutions, reducing post-deployment issues by 40%.• Led and participated in 30+ project meetings with clients, internal staff, and third parties, facilitating effective communication and timely issue resolution, increasing project transparency by 35%.• Developed a data migration strategy for transitioning from a legacy system to Salesforce, ensuring seamless data transition and integration with less than 1% data loss.• Data-driven initiatives that saved the company $2 million a year by reducing operational costs by 20%.• Maintained performance dashboards that resulted in a 30% increase in decision-making speed.• Managed a $3 million budget for a range of projects, guaranteeing timely and cost-effective completion. Show less