Jennifer Hansen

Experience

• 

  Brigham Young University

  Sept 2002 - Aug 2004

  Assistant Program Coordinator

  Designed and implemented filing systems and waiting list strategies to better fit the demand for the programs offered. Supervised and trained student workers in the registration and user support procedures for various BYU programs including Education Week, Women’s Conference, EFY, Independent Study, etc. Created registrations and provided customer service to hundreds of callers each day.

• 

  Enterprise Rent-A-Car

  Sept 2004 - Mar 2006

  Assistant Manager

  Spearheaded and executed sales plan to increase large van rentals in Utah/Idaho region. Personally managed marketing efforts to the Little America, Grand America, and Hotel Monaco. Achieved top three status in group Employee Sales Matrix rankings for the months of April, and May—top two in area rankings. Awarded “ESQI Guru” (Enterprise Service Quality Index) for the third quarter of 2005 in Utah/Idaho region

• 

  The Church of Jesus Christ of Latter-day Saints

  Mar 2006 - Sept 2014

  Senior Agent - Travel and Visa Coordinator

  Provided emergency travel support to missionaries, general authorities and church employees throughout the world. Led a team of agents in the application, processing, and obtaining of visas for thousands of missionaries. Built lasting relationships with many foreign consulates via phone, email and personal visits.

• 

  Jordan School District

  Feb 2021 - Jun 2021

  Instructional Assistant
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  Health Catalyst

  May 2021 - now

  - Orchestrates the numerous processes, manages the intricate details, and oversees/supports the work of the HCU product team to ensure everything comes together to create quality offerings. - Creates an exceptional experience for all stakeholders (product team, participants, sponsors, and third-party vendors) so they will have a desire to continue their relationship with HCU. - Assists in the ongoing improvement of current offerings and the development of new offerings, including data collection and analysis. Show less - Managed weekly metric tracking and updated department dashboards- Supported virtual training sessions as a producer (breakout rooms, polls, surveys etc.)- Maintained and reconciled department budget and expenses.- Provided support to internal learners via email and chat.- Updated Power BI dashboards with department metrics.- Recorded notes and action items from team meetings.- Updated Department Sales Pipeline tracker in Smartsheet- Delivered e-credentials to learners via Badgr Show less

  • Education Program Manager

    Apr 2022 - now

  • Independent Contractor

    May 2021 - Apr 2022