Diogo Simas

Experience

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  Infinity Language Center

  Apr 2013 - Sept 2016

  Coordinator/Teacher

  Schedule, monitor and evaluate English Learners, record keeping, meet time sensitive deadlines on state-level paperwork. Plan, prepare and deliver instructional activities that facilitate active learning experiences.

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  Castinox & Castval

  May 2013 - Jun 2014

  Inside Sales Representative / Customer Service Agent

  Identify potential customers, cold calling, assess customer needs, recommend products, close sales, maintain prospect databases, and report to managers.

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  Infosys BPM

  Apr 2019 - Jul 2019

  Process Executive

  Execute Microsoft agreement and order transactions for Volume Licensing Enterprise customers as per prescribed guidelines and timelines, and follow all predefined procedures to meet SLA targets. Ensure that performance parameters are met and exceeded with the guidelines, policies and norms of Microsoft Corporation.

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  Infosys BPM

  Sept 2019 - now

  Senior Process Executive

  Execute Microsoft agreement and order transactions for both Original Equipment Manufacturer and Volume Licensing Enterprise customers, as per prescribed guidelines and timelines, as well as follow all predefined procedures to meet SLA targets. Ensure that performance parameters are met and exceeded with the guidelines, policies and norms of Microsoft Corporation.