Diogo Simas

Diogo Simas

Coordinator/Teacher

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location of Diogo SimasDublin, County Dublin, Irlandia

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  • Timeline

  • About me

    Contract Specialist | Analyst - Order Management - Billing and Invoicing

  • Education

    • Estácio

      2004 - 2006
      Advertising
  • Experience

    • Infinity Language Center

      Apr 2013 - Sept 2016
      Coordinator/Teacher

      Schedule, monitor and evaluate English Learners, record keeping, meet time sensitive deadlines on state-level paperwork. Plan, prepare and deliver instructional activities that facilitate active learning experiences.

    • Castinox & Castval

      May 2013 - Jun 2014
      Inside Sales Representative / Customer Service Agent

      Identify potential customers, cold calling, assess customer needs, recommend products, close sales, maintain prospect databases, and report to managers.

    • Infosys BPM

      Apr 2019 - Jul 2019
      Process Executive

      Execute Microsoft agreement and order transactions for Volume Licensing Enterprise customers as per prescribed guidelines and timelines, and follow all predefined procedures to meet SLA targets. Ensure that performance parameters are met and exceeded with the guidelines, policies and norms of Microsoft Corporation.

    • Infosys BPM

      Sept 2019 - now
      Senior Process Executive

      Execute Microsoft agreement and order transactions for both Original Equipment Manufacturer and Volume Licensing Enterprise customers, as per prescribed guidelines and timelines, as well as follow all predefined procedures to meet SLA targets. Ensure that performance parameters are met and exceeded with the guidelines, policies and norms of Microsoft Corporation.

  • Licenses & Certifications

    • Certificate in Advanced English - Council of Europe Level C1

      Cambridge Assessment
      Jun 2011
    • Certificate of Proficiency in English - Council of Europe Level C2

      Cambridge Assessment
      Jan 2018